Jose Brito
Catamaran Resort & Spa
San Diego,CA
1
Certification
3
years of professional experience
Dedicated Security Officer with proven skills in CCTV surveillance, emergency response, and customer service. Experienced in access control management and training personnel to enhance safety and security protocols.
Work History
Security Officer
2 Years 3 Months- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents, providing assistance and coordinating with local authorities.
- Documented daily activities and prepared incident reports for management review.
- Assisted in training new security personnel on protocols and emergency procedures.
- Implemented improved monitoring techniques, enhancing overall safety measures within the resort.
- Collaborated with hotel management to develop strategies for guest safety initiatives.
- Evaluated security procedures regularly, recommending enhancements based on observations and feedback.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Delivery Driver Helper
2 Months- Assisted drivers in loading and unloading packages efficiently.
- Coordinated package deliveries to ensure timely arrival at customer locations.
- Communicated with dispatch to optimize delivery routes and schedules.
- Ensured compliance with safety regulations during transport operations.
- Monitored vehicle conditions, reporting maintenance needs to prevent service disruptions.
- Adapted quickly to changing route schedules or other unforeseen circumstances requiring adjustments in delivery plans, ensuring minimal impact on overall delivery timelines.
- Maintained vehicle cleanliness and organization throughout the day for optimal working conditions during each delivery stop.
- Enhanced delivery efficiency by assisting drivers in navigating routes and organizing packages.
- Expedited package unloading at each stop through quick assessment of drop-off locations and efficient handoff techniques.
- Maintained high customer satisfaction by promptly resolving issues related to deliveries and handling special requests professionally.
- Supported a positive work atmosphere among colleagues by maintaining open communication channels with other team members and management.
Education
High School Diploma
Skills
Report writing
Incident reporting
CCTV surveillance
CCTV monitoring
Superior customer service
Physical fitness
Emergency response
Access control
Patrol operations
Complex Problem-solving
Relationship building and management
Conflict de-escalation
FLUENT IN Spanish
english
Access control management
Crime prevention
Dispatch
Night and safe deposit procedures
Certification
Trained basic first aid
sexual assault certifications
analyzing public threat training
self defense training
RBS training
evacuation procedure training
safety protocol training
Timeline
Security Officer
Catamaran Resort & Spa
05.2024 - CurrentRead More
Delivery Driver Helper
UPS
11.2023 - 01.2024Read More
Sweetwater High School
High School Diploma
Read More