Jose Caceres
New York
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Offering strong leadership qualities and collaborative mindset to drive success in customer service operations. Delivers understanding of customer service principles and operational management while excelling in problem-solving and process optimization. Ready to use and develop communication and organizational skills in customer service role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Arrow Security Corp.
01.2023 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Bag Handler
ABI
07.2021 - 11.2022
- Conducted quality control inspections to ensure each bag has safety standards .
- Assisted in training new employees on equipment operation and safety standards.
- Followed safety protocols to minimize workplace accidents.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Observed safety and privacy procedures in handling passengers' property.
- Followed security protocols when handling passenger belongings, ensuring the protection of personal property and sensitive items.
- Assisted customers with luggage issues such as lost property and direction while maintaining calm and personable demeanor.
Food Server
Delta Sky Club
10.2020 - 06.2021
- Provided personalized menu recommendations based on guest preferences and dietary restrictions.
- Executed efficient table setups and cleanups to ensure smooth service flow during peak hours.
- Processed customer payments accurately using point-of-sale systems, ensuring timely transactions.
- Collaborated effectively with kitchen staff to coordinate orders and enhance service efficiency.
- Trained new staff members on service protocols and menu offerings to ensure consistency.
Sales Associate
Home Depot
01.2019 - 07.2020
- Assisted customers in product selection by providing detailed information and recommendations based on needs.
- Supported promotional activities by setting up displays and ensuring merchandise was stocked and accessible.
- Collaborated with team members to optimize sales strategies and improve overall customer experience.
- Conducted inventory checks to ensure stock levels met demand and minimize discrepancies.
- Engaged customers with friendly conversation to create a welcoming shopping environment.
- Trained new associates on store policies and product knowledge to ensure consistency in service.
Education
No Degree -
Metropolitan Expeditionary Learning School
New York, NYSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Security screenings
- Conflict resolution techniques
- Conflict de-escalation
- Visitor tracking
- Access control management
- Active shooter training
- Emergency evacuation procedures
- Hazardous materials response
- Professional appearance
- Hospitality service expertise
Certification
- Security Guard License
- Driving Lisense
- TWIC card
- FO1/ FO2
- Narcan Certifaction
- CPR Certification
Languages
Spanish
Full Professional
Timeline
Security Officer
Arrow Security Corp.
01.2023 - 01.2025
Bag Handler
ABI
07.2021 - 11.2022
Food Server
Delta Sky Club
10.2020 - 06.2021
Sales Associate
Home Depot
01.2019 - 07.2020
No Degree -
Metropolitan Expeditionary Learning School