Jose Caldera
Oxnard,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
4
4
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
04.2023 - 07.2023
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately 800 customers per shift
Automotive Detailer
Enterprise Holdings LLC
04.2022 - 03.2023
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Fulfillment Associate
Amazon
02.2022 - 04.2022
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
- Followed SOP procedures to prevent mix ups and damages during order fulfillment process.
- Managed daily operations of branch, order fulfillment and customer service.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Followed procedures at all times for personal and team safety.
- Selected and filled orders from stock to fulfill customer requirements.
Detailer
Caliber Collision
09.2021 - 01.2022
- Vacuumed car interiors to remove dirt and debris.
- Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Washed wide range of vehicles each day.
- Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Fulfillment Associate
Amazon
10.2020 - 01.2021
- Accepted, processed and filled orders quickly and accurately.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
- Verified items correctly matched to sales check for packing and shipment.
- Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
Customer Service Representative
Glasswerks
01.2019 - 02.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Answered incoming telephone calls to provide store, products, and services information.
- Made outbound calls to obtain account information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma -
Paramount High School
Paramount, CA06.2018
Skills
- Public Relations
- Sorting and labeling
- Automotive detailing
- Relationship building
Timeline
City Carrier Assistant
United States Postal Service, USPS
04.2023 - 07.2023
Automotive Detailer
Enterprise Holdings LLC
04.2022 - 03.2023
Fulfillment Associate
Amazon
02.2022 - 04.2022
Detailer
Caliber Collision
09.2021 - 01.2022
Fulfillment Associate
Amazon
10.2020 - 01.2021
Customer Service Representative
Glasswerks
01.2019 - 02.2020
High School Diploma -
Paramount High School
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