Jose Calderon
Doral,FL
Summary
Seasoned BDC professional with 10+ years of proven experience in the automotive business, sales, Service department and customer satisfaction. Strengths in handling customer complaints, answering questions and active listening . Ability to train, develop and motivate a team to work together to reach goals and provide unparalleled customer experience.
Overview
18
18
years of professional experience
Work History
Sales Consultant
Braman Motors BMW
Miami, Florida
03.2015 - 01.2019
- Maintained daily prospecting calling routine to unsold, past and new customers to increase lead generation and show up ratio percentages.
- Implemented effective consultative sales presentations to understand customer needs and apply customized sales approach to help close sales based on those hot red buttons.
- Applied and implemented successfully phone up/unsold techniques from legendary Tom Stuker techniques responsible for increasing my customer complete information for later follow to more than 95%.
- Used prospecting scripts and handling objections techniques most of times to create confidence and always be prepared for presentations and closing sales.
Acura Internet Sales Manager
Esserman Automotive Group
Miami
07.2015 - 11.2018
- Exceeded targets by building, directing and keeping high-performing incoming prospect requests by applying LIFO (Last in First Out) incoming leads method.
- Maintained closed communication with sales team for prompt and effective response to customers to fulfill their needs.
- Collaborated in helping closing deals through occasional -Turn Overs to help with customer concerns, problem or doubts with fresh mind and analytical approach strategies to quickly resolve concerns.
- Responded to internet inquiries and phone calls in timely matter.
- Averaged high show up ratio in customer appointments to dealership.
Lease and Sales Consultant
Miami Acura -Esserman Automotive Group -
Miami, Florida
04.2009 - 11.2014
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created customized sales presentations to communicate product features and market data based on client needs.
- Winner of 2010 Best Product Presentation" and sales delivery while encompassing recommendation of accessories and complementary purchases.
- Contributed about a 14.1% sales revenue to the dealership among new and used car vehicles sold from all available sources.
BDC Manager
Potamkin Mazda
Miami, Florida
01.2007 - 02.2009
- Helped increased by an 18% show up ratio of incoming leads via phone prospecting, appointment show ups and email response as well as outbound calling and internet email campaigns.
- Trained and role played BDC representatives through use of phone scripts to better address customer's concerns and number of appointments generated.
- Monitored outbound calls to confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Created and maintained relations with third party solution providers to keep up to date available inventory, monthly deals, and special purchase program to attract more client base.
- Prepared special incentives for BDC reps to help them earn special bonuses based on performance and for reaching monthly goals.
Customer Relations Manager
Kendall Toyota
Miami, Florida
07.2003 - 11.2006
- Handled on average of 90% of customer complaints and provided adequate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution and ultimately customer satisfaction.
- Supervised daily operations and service repair orders to maximize upgrades in customer pay, warranty handling and customer satisfaction indexes.
- Helped increased Customer Satisfaction Index (CSI scores) from red to green through prompt conflict management and customer follow up.
- Monitored customer handling and problem solving approach with service advisors to ensure pleasant customer experience.
Education
Bachelor Degree in Journalism Communications - Mass Communications
Universidad De La Sabana
Bogota - Colombia06.1994
Skills
- Phone skills
- Fully Bilingual ( Spanish/English )
- Translation
- Lead prospecting
- Negotiation
- Sales experience
Timeline
Acura Internet Sales Manager
Esserman Automotive Group
07.2015 - 11.2018
Sales Consultant
Braman Motors BMW
03.2015 - 01.2019
Lease and Sales Consultant
Miami Acura -Esserman Automotive Group -
04.2009 - 11.2014
BDC Manager
Potamkin Mazda
01.2007 - 02.2009
Customer Relations Manager
Kendall Toyota
07.2003 - 11.2006
Bachelor Degree in Journalism Communications - Mass Communications
Universidad De La Sabana