Alexandra Baker
Minneapolis,MN
Summary
Friend and motivated Sales Consultant with over 10 years of customer service and person to person selling through MAC and Macy's as well as restaurant and Job Coach experience. Proven track record of exceeding client expectations, making people feel their best, and welcoming each person as an individual. Passionate about delivering excellent customer service through personal connections, and active listening. Eager to step into a new role that utilizes my customer service skills in a more professional environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Artist and Sales Consultant
MAC Cosmetics-Macy's
Minnetonka, MN
08.2021 - Current
- Strong active listening and personal skills to connect with clients and deliver a customized experience that instills confidence, creates trust and leaves every client feeling important.
- Increase daily sales by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Nurture new and existing relationships with clients to encourage repeat business through follow ups.
- Educate clients on proper application and use of cosmetic and skincare products.
- Track daily sales and goals to meet monthly sales expectations.
- Supported sales goals by utilizing clienteling software to outreach for sales, replenishment, and new launches while anticipating client needs.
- Collaborate with colleagues and manager to create events to drive business.
- Participate in creating social media content to support the brand and location.
- Keep detailed client records of previous purchases and preferences.
Impulse Beauty Advisor
Macy's
Plymouth, MN
10.2019 - 08.2021
- Maintained product knowledge on multiple different cosmetic and skincare lines.
- Used active listening to find best product
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Evaluated customer skin to determine unique conditions and skin type.
- Assessed client needs and recommended skin care and anti-aging products.
- Kept detailed records of client preferences, skin and products to provide seamless service.
Behavioral Job Coach
Equality Pathways to Potential
Minneapolis, MN
10.2018 - 09.2019
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Implemented strategies to foster client's abilities, increasing independence across settings.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Collaborated with clients and their supervisors to ensure success and growth.
- Completed daily documentation to track progress and effectiveness.
Education
High School Diploma -
Orono High School
Long Lake06.2012
Skills
- Consultative sales
- Active listening
- Relationship selling
- Client retention
- People skills
- Professionalism
- Problem solving and negotiation skills
- Customer Service
- Phone skills
- Client outreach utilizing MyClient Software
Accomplishments
- Beat counter average sales by 28.2%
- Achieved 17% repeat client business and maintained 13-15% average
- Received multiple 10/10 client reviews
Certification
- Certified Skin, MAC cosmetics - 2022
- Certified Complecion, MAC cosmetics - 2022
Timeline
Artist and Sales Consultant
MAC Cosmetics-Macy's
08.2021 - Current
Impulse Beauty Advisor
Macy's
10.2019 - 08.2021
Behavioral Job Coach
Equality Pathways to Potential
10.2018 - 09.2019
High School Diploma -
Orono High School
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