JOSE CAMACHO
San Jacinto,CA
Summary
Security operations and account management leader supporting multi-site distribution properties with responsibility for staffing, budgets, client relations, and employee management. Manages hiring, onboarding, scheduling, payroll issues, training, workers’ compensation cases, and unemployment hearings while partnering with clients, HR, and senior leaders to maintain service standards and resolve issues quickly.
Overview
21
21
years of professional experience
Work History
Management & Operations
ALLIED UNIVERSAL / ALLIEDBARTON
, Southern California
01.2006 - Current
- Oversaw personnel and daily operations for multiple Home Depot distribution properties.
- Serve as a key liaison between Allied Universal and Home Depot leadership, ensuring client expectations, operational requirements, and service standards are consistently met.
- Manage the account budget in partnership with the client, including staffing, labor costs, overtime, and operational needs.
- Manage daily staffing, schedules, overtime, employee absences, and coverage across multiple locations.
- Recruit, interview, hire, onboard, coach, and manage employees based on operational and client requirements.
- Manage employee performance and handle discipline, termination, and separation in accordance with company policies and procedures.
- Handle employee relations matters, workplace conflicts, complaints, and performance concerns.
- Facilitate new-hire training and ongoing employee development.
- Coordinated employee transfers, resolved payroll issues, managed timekeeping concerns, and adjusted staffing to maintain operational efficiency.
- Partner with Human Resources and senior leadership regarding employee relations and compliance matters.
- Developed solutions to operational challenges, aligning client expectations with employee needs and service requirements to meet budget objectives.
Account Manager / Security Manager – The Home Depot Account
ALLIED UNIVERSAL / ALLIEDBARTON
01.2018 - Current
- Serve as a key liaison between Allied Universal and Home Depot leadership, ensuring client expectations, operational requirements, and service standards are consistently met.
- Manage the account budget in partnership with the client, including staffing, labor costs, overtime, and operational needs.
- Oversaw personnel and daily operations across multiple Home Depot distribution properties, ensuring effective service delivery.
- Recruit, interview, hire, onboard, coach, and manage employees based on operational and client requirements.
- Manage employee performance and handle discipline, termination, and separation in accordance with company policies and procedures.
- Coordinate and manage workers' compensation cases and related employee matters.
- Represent the company at unemployment hearings, providing appropriate documentation and employment-related information.
- Facilitate new-hire training and ongoing employee development.
- Partner with Human Resources and senior leadership regarding employee relations and compliance matters.
- Developed and implemented solutions to operational challenges, aligning client expectations with employee needs and service requirements.
Special Events
DISNEYLAND RESORT
Anaheim, CA
07.2007 - Current
- Delivered personalized service to VIP guests, executives, and special-event attendees, enhancing their overall experience.
- Coordinated specialized access to attractions, VIP viewing areas, shows, parades, and exclusive locations, ensuring seamless engagement for high-profile guests.
- Escort VIP guests and executives while maintaining professionalism, discretion, and attention to detail.
- Communicate effectively with executives, management, guests, and internal and external business partners.
- Participate in special projects and site-specific processes and procedures.
- Provided exceptional customer service in fast-paced, high-expectation environment, contributing to positive guest satisfaction and loyalty.
Education
Master of Arts - Human Behavioral Psychology
Bachelor of Science - Administration of Criminal Justice
Associate Degree - Administration of Criminal Justice
Associate Degree - Social Science & Behavior
Associate Degree - General Studies
Skills
- Operations Management
- Budget Management
- Budget & Financial Management
- Client Relations
- Client Partnership
- Team Leadership
- Hiring & Recruiting
- Staffing & Scheduling
- Workforce Management
- Performance Management
- Training & Development
- Employee Relations
- Payroll
- Conflict Resolution
- Strategic Leadership
- Problem Solving
- Operations
Personal Information
Title: SENIOR MANAGEMENT | OPERATIONS | CLIENT & FINANCIAL MANAGEMENT
Timeline
Account Manager / Security Manager – The Home Depot Account
ALLIED UNIVERSAL / ALLIEDBARTON
01.2018 - Current
Special Events
DISNEYLAND RESORT
07.2007 - Current
Management & Operations
ALLIED UNIVERSAL / ALLIEDBARTON
01.2006 - Current