Jose Cano
Summary
Accomplished Field Service Manager with a proven track record at Baseline Energy Services, enhancing team productivity and client loyalty through strategic management and operational efficiency. Skilled in staff mentorship and client relationship building, I excel in strategy development and problem resolution, driving significant improvements in service operations.
Overview
12
12
years of professional experience
Work History
Field Service Manager
Baseline Energy Services
07.2020 - Current
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Optimized inventory management systems to reduce costs and eliminate waste.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
Field Service Technician
Baseline Energy Services
03.2019 - 07.2020
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing generators on-site.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Field Service Technician
Tiger Industrial
01.2017 - 03.2019
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Field Service Technician
Total Energy Service
01.2016 - 01.2017
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Operator
MAALT
01.2014 - 01.2015
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Performed inspections and routine maintenance on equipment.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Deckhand
Crude Star
06.2012 - 01.2014
- Maintained clean and organized work areas to improve overall rig efficiency and safety performance.
- Improved operational success with diligent maintenance, inspection, and repair of rig components as needed.
- Reduced downtime by promptly identifying and addressing mechanical issues with rig components.
- Contributed to successful drilling projects through effective communication with team members regarding job progress, challenges, and solutions.
Education
High School Diploma -
Dilley High School
Dilley, TX05.2012
Skills
- Managing service operations
- Staff Management
- Client Relationships
- Strategy Development
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Managing Operations and Efficiency
Timeline
Field Service Manager
Baseline Energy Services
07.2020 - Current
Field Service Technician
Baseline Energy Services
03.2019 - 07.2020
Field Service Technician
Tiger Industrial
01.2017 - 03.2019
Field Service Technician
Total Energy Service
01.2016 - 01.2017
Operator
MAALT
01.2014 - 01.2015
Deckhand
Crude Star
06.2012 - 01.2014
High School Diploma -
Dilley High School
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