Jose Cano
Summary
Accomplished Field Service Manager with a proven track record at Baseline Energy Services, enhancing team productivity and client loyalty through strategic management and operational efficiency. Skilled in staff mentorship and client relationship building, I excel in strategy development and problem resolution, driving significant improvements in service operations.
Overview
12
12
years of professional experience
Work History
Field Service Manager
Baseline Energy Services
Cotulla, TX
07.2020 - Current
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Managed a team of technicians, providing support and guidance for professional development.
- Increased team productivity with effective scheduling and resource allocation.
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Optimized inventory management systems to reduce costs and eliminate waste.
- Collaborated with sales teams to identify new business opportunities and expand market reach.
- Assessed staff capabilities regularly while offering ongoing support, mentorship, and coaching to foster a high-performance work environment.
Field Service Technician
Baseline Energy Services
Cotulla, TX
03.2019 - 07.2020
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Followed safety procedures to avoid injuries in field.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Enhanced system performance through troubleshooting, diagnosing, and repairing generators on-site.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Field Service Technician
Tiger Industrial
Dilley, Tx
01.2017 - 03.2019
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Field Service Technician
Total Energy Service
Dilley, TX
01.2016 - 01.2017
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Operator
MAALT
Dilley, TX
01.2014 - 01.2015
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Performed inspections and routine maintenance on equipment.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Deckhand
Crude Star
Dilley, Tx
06.2012 - 01.2014
- Maintained clean and organized work areas to improve overall rig efficiency and safety performance.
- Improved operational success with diligent maintenance, inspection, and repair of rig components as needed.
- Reduced downtime by promptly identifying and addressing mechanical issues with rig components.
- Contributed to successful drilling projects through effective communication with team members regarding job progress, challenges, and solutions.
Education
High School Diploma -
Dilley High School
Dilley, TX05.2012
Skills
- Managing service operations
- Staff Management
- Client Relationships
- Strategy Development
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Managing Operations and Efficiency
Timeline
Field Service Manager
Baseline Energy Services
07.2020 - Current
Field Service Technician
Baseline Energy Services
03.2019 - 07.2020
Field Service Technician
Tiger Industrial
01.2017 - 03.2019
Field Service Technician
Total Energy Service
01.2016 - 01.2017
Operator
MAALT
01.2014 - 01.2015
Deckhand
Crude Star
06.2012 - 01.2014
High School Diploma -
Dilley High School