Jose Carrillo
Glendale Heights,IL
Summary
Ambitious employee with solid history of success in the warehouse, food and customer service industry. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and well-organized in planning schedules and workflows to accomplish objectives.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Transceramica
Itasca, IL
04.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
Shift Manager
McDonalds
Glendale Heights, Illinois
03.2016 - 04.2022
- Worked alongside the new employees to make sure things are running smoothly as they should
- Collaborated with staff in order to maximize customer satisfaction
- Greeted incoming customers kindly and provided friendly service.
- Always had staff maintain a clean and stocked environment
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Deescalated situations with customer to maintain good relationship with them while still abiding to policy.
- Reinforced rules to promote superior employee performance.
- Set up daily plans to successfully reach our hourly goals
General Laborer
ResourceMFG
Glendale Height, IL
06.2017 - 01.2020
- Removed debris and swept areas to maintain safe, clean work environment.
- Maintained low down time by training new employees on best practices and protocol.
- Maintained safety protocols by observing proper and safe usage of equipment and materials.
- Assisted the supervisor in assuring everyone was working to minimize downtime so they can be sent out as soon as possible
Skills
- Issue and conflict resolution
- Adaptive team player
- High-energy attitude
- Resolution-oriented
- Leadership
- Friendly, positive attitude
- Flexible
Timeline
Customer Service Representative
Transceramica
04.2022 - Current
General Laborer
ResourceMFG
06.2017 - 01.2020
Shift Manager
McDonalds
03.2016 - 04.2022