JOSE CASAREZ
New York
Summary
Accomplished hospitality professional with over 20 years of experience in fine dining and upscale restaurant environments. Known for delivering polished table service, creating memorable guest experiences, and mentoring staff to maintain exceptional service standards. Adept at menu knowledge, wine and cocktail pairings, and handling high-volume, fast-paced dining settings. Seeking to bring expertise in hospitality, leadership, and customer service excellence to DeCicco & Sons.
Overview
22
22
years of professional experience
2006
2006
years of post-secondary education
Work History
Senior Waiter
Michael’s Restaurant
New York
01.2004 - Current
- Deliver refined, attentive service in a high-volume fine dining environment with diverse clientele.
- Provide detailed menu explanations, recommend dishes, and suggest wine or cocktail pairings tailored to guests’ preferences.
- Train and mentor junior staff on fine dining etiquette, service flow, and guest engagement, improving overall team performance.
- Supervise daily dining room operations, ensuring tables are perfectly set, service is timely, and guests’ needs are anticipated.
- Collaborate with kitchen and bar staff to maintain seamless service and accurate order delivery.
- Upsell menu items and specials to increase revenue while enhancing guest satisfaction.
- Handle guest concerns with professionalism and tact, ensuring positive experiences and repeat visits.
- Participate in special events, private dining, and catering services, providing consistent high-level service.
- Recognized by management for leadership, reliability, and consistently excellent guest feedback.
Education
General Educational Diploma/ Hartley House
New York, NYSkills
- Table-side etiquette
- Multi-course service
- Wine and beverage pairings
- Upselling techniques
- Anticipate guest needs
- Personalized service
- Resolve issues
- Supervising
- Mentoring
- Coaching
- Private dining
- Catering
- Special event service
- POS systems
- Restaurant software
- Basic computer literacy
- Professional demeanor
- Detail-oriented
- Reliable
- Multitasker
- Passionate about hospitality
Timeline
Senior Waiter
Michael’s Restaurant
01.2004 - Current
General Educational Diploma/ Hartley House