Eraldo Fernandez
West Babylon
Summary
Accomplished Server with a proven track record at The Shed Restaurant, enhancing customer satisfaction through exceptional service and guest engagement. Extensive background in food and beverage service. Skilled in bartending and maintaining professional and positive attitude. Demonstrated ability to increase efficiency and foster warm customer relationships, reflecting positively on restaurant standards.
Overview
5
5
years of professional experience
Work History
Server
The Shed Restaurant
11.2021 - Current
- Maintained a polite and professional demeanor with guests to encourage inquiries and order placements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Trained new employees on restaurant procedures.
- Served food and beverages promptly, with focused attention to guests' needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Stock service areas with supplies throughout the shift.
- Cultivated warm relationships with regular customers.
Server
The Bryant
11.2019 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Education
West Babylon Senior High School
West Babylon, NY06.2015
Skills
- Strong work ethic
- Professional appearance
- Guest engagement
- Exceptional service
- Bartending experience
- Team collaboration
- Sales expertise
- Order accuracy
- Cleanliness standards
- Hospitality service expertise
- Table-side etiquette
- Relationship management
Languages
Spanish
Native or Bilingual
Timeline
Server
The Shed Restaurant
11.2021 - Current
Server
The Bryant
11.2019 - 11.2021
West Babylon Senior High School
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