Jose Castellanos
Orland Park
Summary
Dynamic sales and operations leader with extensive experience at Cencora, excelling in safety compliance and team leadership. Proven track record in driving revenue growth through strategic sales initiatives and exceptional customer service. Bilingual in Spanish, adept at building strong client relationships and enhancing team productivity. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
31
31
years of professional experience
Work History
Warehouse Lead
Cencora
Romeoville
07.2024 - Current
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Performed cycle counts to verify physical stock against system-generated data.
- Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
- Scanned products to provide accurate tracking within warehouse management system.
- Reviewed work orders to determine work assignments and material and equipment needs.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
Supervisor
UPS
01.2022 - 05.2024
- Conducted regular performance evaluations and provided constructive feedback to motivate team members and foster a positive work culture
- Collaborated with cross-functional teams to streamline workflows and achieve departmental goals on time and within budget
- Developed and implemented training programs to improve employee performance and drive team productivity
- Managed a team of 15 outbound agents, providing coaching and support to improve performance and achieve daily production goals
Inside Sales
Hvacdirect.com
03.2019 - 12.2021
- Developed and executed targeted sales strategies to drive revenue growth and meet sales quotas
- Conducted cold calls and follow-up calls to generate leads and prospects for new business opportunities
- Utilized CRM software to track customer interactions, manage pipeline, and provide accurate sales forecasts
- Collaborated with marketing team to create compelling sales materials and campaigns to attract prospective clients
- Successfully negotiated contracts and closed deals with clients to achieve and exceed sales targets
Product Specialist/Inside Sales
Powerequipmentdirect.com
01.2011 - 02.2019
- Collaborated with the product development team to provide customer feedback and suggestions for product enhancements and new features
- Managed a portfolio of accounts, developing strong relationships with clients and serving as their primary point of contact for product inquiries and support
- Utilized CRM systems to track leads, manage pipeline, and forecast sales projections to achieve quarterly sales targets
- Conducted product demonstrations and provided in-depth product training to clients, leading to a 20% improvement in customer satisfaction scores
Sales
Advance Electrical Supply
05.2007 - 12.2009
- Maintained a high level of customer satisfaction through excellent communication and problem-solving skills
- Managed a portfolio of key accounts, consistently delivering value-added solutions and driving retention rates
Inside Sales
Active Electric Supply
01.2003 - 05.2007
- Skilled in developing and maintaining strong relationships with customers through timely follow-ups, accurate order processing, and excellent customer service
- Consistently exceeded monthly sales targets by effectively presenting product benefits, addressing customer objections, and providing solutions that meet their needs
Counter sales
Brook Electrical Supply
01.1995 - 01.2003
- Utilized strong interpersonal skills to provide exceptional customer service and increase sales in a fast-paced counter sales environment
- Demonstrated product knowledge to effectively recommend options and solutions to meet customer needs and drive revenue
- Managed inventory levels and merchandising to ensure products were readily available and presented in an organized manner
- Processed sales transactions accurately and efficiently, handling cash and credit card payments and maintaining transaction records
- Collaborated with team members to achieve sales targets and uphold the company's reputation for outstanding customer service
Education
Diploma - General Studies
Gage Park H.S
Chicago05.1995
Skills
- Sales expertise and CRM proficiency
- Knowledge of HVAC and power equipment
- Fluent in Spanish
- Order management and paperwork verification
- Cold calling and customer service
- Team leadership and employee training
- Safety compliance and warehouse operations
- Supervisory experience and display building
Languages
English, Spanish
Software
Salesforce
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Warehouse Lead
Cencora
07.2024 - Current
Supervisor
UPS
01.2022 - 05.2024
Inside Sales
Hvacdirect.com
03.2019 - 12.2021
Product Specialist/Inside Sales
Powerequipmentdirect.com
01.2011 - 02.2019
Sales
Advance Electrical Supply
05.2007 - 12.2009
Inside Sales
Active Electric Supply
01.2003 - 05.2007
Counter sales
Brook Electrical Supply
01.1995 - 01.2003
Diploma - General Studies
Gage Park H.S
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