Jose Castillo
Maxwell,TX
Summary
Dynamic leader with proven expertise in crew management and bilingual communication, honed at companies like Aptive Environmental. Excelled in enhancing customer satisfaction and safety standards, showcasing strong problem-solving and team coordination skills. Achieved significant improvements in team performance and operational efficiency through proactive training and safety enforcement.
Overview
7
7
years of professional experience
Work History
Crew Leader and Driver Pilot
Bright
09.2021 - 10.2024
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
- Comfortable driving company vehicles such as box trucks, goose necks, trucks/trailer and completed driver vehicle inspection report (DVIR) each time
Pest Control and Mosquito Specialist
Bug Master
03.2021 - 09.2021
- Collaborated with team members for efficient completion of large-scale projects, ensuring timely service delivery.
- Maintained accurate records of completed tasks, enabling seamless communication between team members and management staff.
- Developed customized treatment plans tailored to each client''s specific needs and concerns.
- Safeguarded client properties from potential damage during treatments by utilizing protective equipment and techniques.
- Improved client satisfaction with thorough and timely pest control treatments.
Pest Control Specialist
Aptive Environmental
03.2019 - 03.2021
- Safeguarded client properties from potential damage during treatments by utilizing protective equipment and techniques.
- Improved client satisfaction with thorough and timely pest control treatments.
- Provided outstanding customer service, addressing inquiries and resolving issues in a timely manner.
- Continuously updated knowledge on evolving pest control methods, staying current with industry best practices for optimal results.
- Trained new team members on company protocols and procedures, ensuring consistency in quality service provision across the organization.
- Educated clients on preventative measures, reducing the occurrence of future infestations.
- Increased company revenue by upselling additional services based on individual client needs and concerns.
- Enhanced customer retention through consistent follow-ups, addressing any lingering issues or concerns promptly.
Driver
Marquee
12.2017 - 02.2019
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Operated forklifts and boom lifts to complete various tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- Used variety of hand and power tools to complete tasks.
- Implemented customer feedback mechanisms, leading to service improvements and increased repeat business.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Improved safety standards on-site with rigorous enforcement of safety protocols and regular training sessions.
- Learned how to drive and navigate gooseneck trailers
Education
GED -
Crockett
Austin, TX05-2014
Skills
- Bilingual Translator
- Crew oversight
- Teamwork and collaboration
- Crew coordination
- New hire training
- Proactive problem-solving
- Team management
- Employee management
- Jobsite safety
- Material loading and unloading
- Job site measuring and layout
- Installation and finishing
- Power tools operation
- Multitasking and organization
- Crew management
- work well under pressure
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Crew Leader and Driver Pilot
Bright
09.2021 - 10.2024
Pest Control and Mosquito Specialist
Bug Master
03.2021 - 09.2021
Pest Control Specialist
Aptive Environmental
03.2019 - 03.2021
Driver
Marquee
12.2017 - 02.2019
GED -
Crockett
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