Samantha Echeveste
Powder Springs,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Server/ Bartender
CityView Sports Bar
Austell, GA
06.2024 - Current
- Improved dining experience by providing prompt, attentive service to guests.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Administrative Assistant
The Manely Law Firm
Atlanta, GA
04.2023 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collected Type payments, processed transactions and updated relevant records.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
CSP/ Receptionist
H&R Block
Powder Springs, GA
11.2021 - 04.2023
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Boosted sales revenue by skillfully promoting diverse service options.
- Tracked customer service cases and updated service software with customer information.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
Server
Le Bon Nosh
Buckhead, GA
02.2022 - 01.2023
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Answered questions about store policies and addressed customer concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
McEachern High School
Powder Springs, GAPsychology
Georgia Highlands College
Marietta, GA01.2022
Skills
- Microsoft Excel
- Payment Processing
- Stocking and Replenishing
- Customer Relations
- Staff Training
- Microsoft Word
- Telephone Etiquette
- Microsoft PowerPoint
- Active Listening
- Customer Service and Assistance
- Accurate Recordkeeping
- Reading Comprehension
- Clear Spoken Communication Skills
- Monitoring Visits
- Customer Consulting
- Delivery Scheduling
- Schedule Mastery
- Filing
- Bilingual translator
- Bilingual customer service
- Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Server/ Bartender
CityView Sports Bar
06.2024 - Current
Administrative Assistant
The Manely Law Firm
04.2023 - 09.2024
Server
Le Bon Nosh
02.2022 - 01.2023
CSP/ Receptionist
H&R Block
11.2021 - 04.2023
McEachern High School
Psychology
Georgia Highlands College