Katie Simmons
Grand Rapids,MI
Summary
Detail-oriented server with strong focus on organization and teamwork. Demonstrated ability to effectively manage multiple projects simultaneously while maintaining high quality standards. Committed to providing each customer with a positive and memorable experience with a deep understanding of hospitality principles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Luna
09.2023 - Current
- Assisted with staff training, sharing expertise in bartender techniques and customer service practices.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Learned and followed alcohol laws to keep restaurant complaint with regulations.
- Performed opening and closing duties, ensuring the dining area was prepared for success.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Banquet Server
Courtyard By Marriott
04.2022 - 08.2023
- Ensuring smooth and efficient execution of events such as weddings, conferences and other large- scale gatherings.
- Event setup process, which involves arranging tables/chairs, linens, buffet and beverage stations along with any audiovisual equipment based on event requirements.
- Heavily communicated with guests, event staff, bartenders and kitchen staff to ensure everything goes seamlessly.
- Responsible for serving food and beverages, maintaining cleanliness/appearance of all used space along with addressing any additional requests from guests.
- Maintained flexible work schedule to meet event needs.
Customer Service Representative
Fifth Third Bank
05.2020 - 04.2022
- Taking inbound calls and assisting customers with their accounts by performing balance transfers, card services, addressing loans and etc.
- Complied with security procedures and protocols along with taking additional training throughout employment.
- Assisted in our Internet department and Mortgage department taking payments, explain escrow analysis, taxes and insurance, assisted with payoffs and release of liens and troubleshoot gaining internet access
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
Team Leader
Herb And Fire
05.2017 - 04.2020
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Actively worked with Marketing for promotions and discounts.
- Write checks to 3rd party vendors, count safe change, run bank deposits and review daily sales log.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Gained warm relationships with regular customers.
- Followed ServSafe food safety practices and sanitation guidelines.
Education
High School Diploma -
Northview
Grand Rapids, MI05.2019
Skills
- Management 2 Years
Scheduling Hiring Hospitality Time Management
- Google 5 Years
Docs Sheets Slides Forms Sites
- Microsoft Office 3 Years
Excel Powerpoint Word Outlook OneNote
- Customer Service 7 Years
Problem Solving Communications Strategic Planning
- Cash Management 6 Years
Register Online Balance Transfer Online Payments Due Diligence
- Food Safety 6 Years
Food Prep Food Handling and Sanitation Compliance and Regulations Team Operations
- Inventory Management 3 Years
Liquor Inventory Inventory Count
- Staff Training 4 Years
Store Tasks Food Safety Hospitality
- Additional Skills 2 Years
Barista Bartending
Certification
- TIPS Certificate | 2022
Timeline
Server/ Bartender
Luna
09.2023 - Current
Banquet Server
Courtyard By Marriott
04.2022 - 08.2023
Customer Service Representative
Fifth Third Bank
05.2020 - 04.2022
Team Leader
Herb And Fire
05.2017 - 04.2020
High School Diploma -
Northview
- TIPS Certificate | 2022
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