Katie Simmons
Grand Rapids,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience with a strong understanding of hospitality. Hands on learner that excels in a fast paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Server
Courtyard By Marriott
04.2022 - Current
- Ensuring smooth and efficient execution of events such as weddings, conferences and other large- scale gatherings.
- Event setup process, which involves arranging tables/chairs, linens, buffet and beverage stations along with any audiovisual equipment based on event requirements.
- Heavily communicated with guests, event staff, bartenders and kitchen staff to ensure everything goes seamlessly.
- Responsible for serving food and beverages, maintaining cleanliness/appearance of all used space along with addressing any additional requests from guests.
- Maintained flexible work schedule to meet event needs.
Customer Service Representative
Fifth Third Bank
05.2020 - 04.2022
- Taking inbound calls and assisting customers with their accounts by performing balance transfers, card services, addressing loans and etc.
- Complied with security procedures and protocols along with taking additional training throughout employment.
- Assisted in our Internet department and Mortgage department taking payments, explain escrow analysis, taxes and insurance, assisted with payoffs and release of liens and troubleshoot gaining internet access
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
Team Leader
Herb And Fire
05.2017 - 04.2020
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Actively worked with our Marketing team for promotions and discounts.
- Write checks to 3rd party vendors, count safe change, run bank deposits and review daily sales log.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Gained warm relationships with regular customers.
- Followed ServSafe food safety practices and sanitation guidelines.
Education
High School Diploma -
Northview
Grand Rapids, MI05.2019
Skills
- Management 2 Years
Scheduling Hiring Hospitality Time Management
- Google 5 Years
Docs Sheets Slides Forms Sites
- Microsoft Office 3 Years
Excel Powerpoint Word Outlook OneNote
- Customer Service 6 Years
Problem Solving Communications Strategic Planning
- Cash Management 5 Years
Register Online Balance Transfer Online Payments Due Diligence
- Food Safety 5 Years
Food Prep Food Handling and Sanitation Compliance and Regulations Team Operations
- Additional Skills 2 Years
Barista Bartending
Certification
- TIPS Certificate | 2022
Timeline
Banquet Server
Courtyard By Marriott
04.2022 - Current
Customer Service Representative
Fifth Third Bank
05.2020 - 04.2022
Team Leader
Herb And Fire
05.2017 - 04.2020
High School Diploma -
Northview
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