Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Jose Castillo

San Antonio,TX

Summary

Hardworking individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Individual is a diligent worker with great work ethic who is dedicated to business success. Highly disciplined with background, demonstrated leadership, strategic planning, and logistical coordination in past roles. Knowledgeable in risk management and crisis response protocols. Made significant contributions to team efficiency and mission success through exceptional communication skills and problem-solving abilities.

Overview

6
6
years of professional experience

Work History

Fitness Professional

Fitness Connection
San Antonio, Texas
11.2023 - 09.2024
  • Instructed clients on the use of fitness equipment and machinery, ensuring safety and proper technique.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided instruction on proper form and technique for exercises.
  • Monitored client progress and adjusted workout plans as necessary for optimal results.
  • Worked with fellow sales team members to achieve group targets.
  • Processed transactions using a point-of-sale system.
  • Helped customers find specific products, answered questions, and offered product advice.

Data Systems Administrator/ Helpdesk Supervisor

1st Battalion, 5th Marines, 5th Marine Regiment
Camp Pendleton, CA
03.2021 - 03.2023
  • Conducted end-user training upon database development completion to improve user knowledge
  • Created mirror databases of existing systems to reduce load on running instances
  • Monitored and prioritized resource usage to avert database failures and data loss
  • Implemented security policies to restrict unauthorized access to databases
  • Used templates and computer software to build data models describing the database elements and relationships between each part
  • Specified users and user access levels for each segment of database
  • Controlled users and access levels for each segment of given database
  • Trained users and answered questions
  • Enforced all security policies

Data Systems Administrator

United States Marine Corps
Camp Pendleton, CA
11.2019 - 03.2021
  • Deployed patches frequently to address security and functionality issues
  • Automated regular processes to simplify repeatable deployment activities
  • Monitored and prioritized resource usage to avert database failures and data loss
  • Created mirror databases of existing systems to reduce load on running instances
  • Implemented security policies to restrict unauthorized access to databases
  • Scheduled and verified regular database backups to secure critical data in case of damage, theft, or system failure

Help Desk Supervisor

7th Engineer Support Battalion, 1st Marine Logistics Group
Camp Pendleton, CA
06.2018 - 11.2019
  • Supervise and maintain helpdesk operations using Remedy interface
  • Supported technology planning and rollout, assisting user adoption scenarios to maintain compliance with technology use expectations
  • Developed workflows, forms and processes for resolving queried problems
  • Identified and mitigated hardware malfunctions to streamline operations
  • Maintained software and physical equipment, including systems, peripherals and data communications equipment, including configuring, operating, diagnosing and resolving issues
  • Detailed and demonstrated best practices and procedures for meeting strategic IT initiatives
  • Supported operational and user efficiency by addressing queries and troubleshooting according to industry trends and emerging technology

Education

High School Diploma -

KIPP University Prep
San Antonio, TX

Some College (No Degree) -

San Antonio College
San Antonio, TX

Skills

  • Leadership and Management
  • Teamwork and cooperation
  • Integrity and honesty
  • Communication techniques
  • Adaptability and resilience
  • Data security
  • End-user training
  • Discipline and focus
  • Maintain security
  • Develop guidelines
  • Control access
  • Problem-solving
  • Process automation

Awards

  • National Honors Society, 03/01/18
  • Meritorious Mast, 09/01/19
  • Meritorious Promotion to Lance Corporal, 03/01/20
  • Navy/ Marine Corps Achievement Medal, 06/01/22

Languages

Spanish, Conversational

Timeline

Fitness Professional

Fitness Connection
11.2023 - 09.2024

Data Systems Administrator/ Helpdesk Supervisor

1st Battalion, 5th Marines, 5th Marine Regiment
03.2021 - 03.2023

Data Systems Administrator

United States Marine Corps
11.2019 - 03.2021

Help Desk Supervisor

7th Engineer Support Battalion, 1st Marine Logistics Group
06.2018 - 11.2019

High School Diploma -

KIPP University Prep

Some College (No Degree) -

San Antonio College

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Jose Castillo