Jose Castillo
New Braunfels
Summary
Dynamic manager with a proven track record at Happy Dragon, enhancing customer satisfaction through effective conflict resolution and strategic planning. Skilled in team leadership and performance evaluations, I fostered a motivated workforce, significantly reducing turnover and improving service quality. Adept at multitasking and relationship building, I thrive in fast-paced environments.
Collaborative leader partners with coworkers to promote engaged, empowering work culture.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Happy Dragon
06.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Raised customer satisfaction and reduced Bad reviews with exemplary customer service
Team Member
Tormax USA
11.2022 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
Welding
Davenport High School
San Antonio06.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Performance evaluations
- Budget control
- Emergency response
- Expense tracking
- Safety procedures
- Coaching and mentoring
- Clear communication
- Work prioritization
- Partnership development
- Networking strategies
- Computer skills
- Teamwork and collaboration
- Adaptability and flexibility
- Multitasking
Certification
Arc Welding
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Team Member
Tormax USA
11.2022 - 07.2023
Manager
Happy Dragon
06.2021 - Current
Welding
Davenport High School
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