Jose Chitica
Long Beach,CA
Summary
Dynamic Copier Service Technician with SoCal Office Technologies, adept at mechanical repair and technical diagnostics. Enhanced customer satisfaction through proactive maintenance and efficient troubleshooting, minimizing equipment downtime. Spearheaded the adoption of new diagnostic tools, showcasing strong problem-solving skills and a commitment to continuous improvement in service delivery.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Copier Service Technician
SoCal Office Technologies A Xerox
09.1995 - 02.2025
- Proactively identified potential issues during routine maintenance visits, preventing costly future breakdowns.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
- Collaborated effectively with team members to manage complex repair projects.
- Spearheaded the implementation of new diagnostic tools, increasing efficiency in identifying copier issues.
- Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
- Enhanced client relationships with timely communication and status updates on repairs.
- Provided expert consultation to clients regarding copier maintenance and best practices.
- Evaluated new products and provided feedback to manufacturers regarding performance and suggested improvements.
- Minimized equipment downtime by promptly responding to service calls and prioritizing urgent requests.
- Stayed up-to-date with industry advancements, attending training sessions as needed for continuous improvement.
- Delivered exceptional customer service through professionalism and attention to detail in all interactions.
- Maintained accurate inventory of parts, ensuring prompt availability for repairs.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Updated and replaced outdated drivers and software for computers and office machines.
Education
High School Diploma -
Long Beach Poly High
Long Beach, CA06-1995
Skills
- Parts replacement
- Mechanical repair
- Electrical troubleshooting
- Software installation
- Printer configuration
- Error code resolution
- Technical diagnostics
- Color calibration
- Troubleshooting techniques
- Technical training
Accomplishments
- Resolved product issue through consumer testing.
Certification
im certified on Sharp, Xerox, and Lexmark products
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Copier Service Technician
SoCal Office Technologies A Xerox
09.1995 - 02.2025
High School Diploma -
Long Beach Poly High
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