Joseph Mitchell
Drew,MS
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
15
15
years of professional experience
Work History
Copier Service Technician
Image Specialists
09.2023 - 03.2025
- Maintained accurate inventory of parts, ensuring prompt availability for repairs.
- Proactively identified potential issues during routine maintenance visits, preventing costly future breakdowns.
- Assisted in training new team members on company procedures and best practices for copier servicing.
- Enhanced network performance by troubleshooting and resolving network connectivity issues.
- Performed root cause analysis for recurring issues, implementing long-term solutions to prevent future occurrences effectively.
- Reduced downtime for clients by quickly diagnosing and resolving technical issues with copiers.
- Provided exceptional customer support, patiently explaining technical issues to non-technical clients while offering solutions tailored to their specific needs.
Alarm Technician
Security Services Inc.
10.2012 - 09.2023
- Installation of home and residential alarm, fire, and CCTV systems.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Obtained Level 1 and Level 2 Alarm Certifications in Mississippi and Arkansas.
- Installation and service of satellite internet.
- Installation and service of DirecTV
Repair Technician
Key Solutions
03.2010 - 09.2012
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
Education
Associate Degree - Network Administration
Mississippi Delta Community College
Moorhead, MSHigh School Diploma -
North Sunflower Academy
Drew05-2009
Skills
- Parts replacement
- Mechanical repair
- Software installation
- Network connectivity
- Printer configuration
- Technical diagnostics
- Error code resolution
- Problem-solving
- Excellent communication
Timeline
Copier Service Technician
Image Specialists
09.2023 - 03.2025
Alarm Technician
Security Services Inc.
10.2012 - 09.2023
Repair Technician
Key Solutions
03.2010 - 09.2012
Associate Degree - Network Administration
Mississippi Delta Community College
High School Diploma -
North Sunflower Academy
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