Jose Colon
San Angelo
Summary
Accomplished Senior Utility technician expressing my strong interest in the Manager of Public Relations position. Fluent in English and Spanish. Excell in customer service and problem-solving, significantly improving customer satisfaction. Having the ability to think creatively and strategically, and am able to work independently or as part of a team. I am confident that my existing knowledge here at Atmos and proven abilities will enable me to quickly contribute to the success of the PR Department. Thank you for your time and consideration.
Overview
21
21
years of professional experience
Work History
Senior Utility Technician
Atmos Energy
01.2019 - Current
- Service and Construction, installed, maintained and repaired company piping.
- Provided excellent customer service by addressing concerns from clients regarding their utility services promptly and professionally.
- Maintained a safe working environment for staff members through adherence to workplace safety protocols during all tasks related to utilities management.
- Monitored system operations to improve effectiveness, efficiency and regulatory compliance.
- Ensured compliance with industry regulations, maintaining a safe working environment.
Broadband Technician III
Suddenlink Media
05.2009 - 01.2019
- Responsible for installing and trouble shooting company based products.
- Provided exceptional customer service, patiently guiding users through troubleshooting steps to resolve connectivity problems.
- Provided customer with information and requirements for all services.
- Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
- Demonstrated flexibility in adapting to changing schedules or priorities as dictated by client needs or emergency situations.
Sales Manager
Sprint Communications
03.2004 - 05.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Graduate Certificate - Nursing
Texas State Technical College
Sweetwater, TX12-2003
High School Diploma -
Rober Lee High School
Robert Lee, TX05-1999
Skills
- Customer service
- Interpersonal communication
- Effective communication
- Time management
- Active listening
- Valve repair
- Problem-solving abilities
- Safety procedures
- Multitasking Abilities
- Safety measures and policies
- Meeting attendance
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Organizational skills
Accomplishments
Wellness Champ 2019-2022
SLT Leadership team 2024- Current
Volunteer for many of Atmos projects and community events.
Mentor program
Smith Driving instructor.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Senior Utility Technician
Atmos Energy
01.2019 - Current
Broadband Technician III
Suddenlink Media
05.2009 - 01.2019
Sales Manager
Sprint Communications
03.2004 - 05.2009
Graduate Certificate - Nursing
Texas State Technical College
High School Diploma -
Rober Lee High School
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