Jose Colon
Laurel,Maryland
Summary
Dynamic General Manager with extensive experience in operations management, team building, and problem resolution. Committed to enhancing customer service excellence and fostering strong relationships with clients and staff.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
First Watch Daytime Cafe
Waldorf, MD
12.2020 - Current
- Led daily operations, ensuring adherence to quality standards and customer service excellence.
- Developed and implemented training programs for staff to enhance performance and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
- Fostered a positive workplace culture through effective communication and team-building initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Kitchen Manager
Red Robin
Germantown, MD
04.2015 - 09.2020
- Oversaw daily kitchen operations to ensure efficiency and compliance with food safety standards.
- Trained and mentored kitchen staff on food preparation techniques and safety protocols.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Developed and refined menu items based on customer feedback and seasonal availability.
Line Cook
Olive Garden
Owings Mills, MD
01.2012 - 03.2015
- Prepared and cooked menu items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health and safety standards.
- Assisted in training new staff on kitchen procedures, food preparation techniques, and equipment usage.
- Collaborated with team members to meet high-volume service demands during peak hours efficiently.
Line Cook
TGI Fridays
Owings Mills, MD
10.2010 - 12.2012
- Monitored inventory levels and reported shortages to management for timely replenishment of supplies.
- Implemented process improvements that enhanced workflow efficiency in food preparation and service delivery.
- Ensured consistency in food quality by adhering to portion control measures and cooking times.
- Developed positive relationships with front-of-house staff to facilitate smooth communication during service shifts.
Education
High School Diploma -
Republica De Costa Rica
Caguas, PRSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 35 staff members.
Certification
Serve Safe
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager
First Watch Daytime Cafe
12.2020 - Current
Kitchen Manager
Red Robin
04.2015 - 09.2020
Line Cook
Olive Garden
01.2012 - 03.2015
Line Cook
TGI Fridays
10.2010 - 12.2012
High School Diploma -
Republica De Costa Rica