Jose Concepcion
New Britain,CT
Summary
I am a career focused high performing individual with a natural ability to lead a team and communicate complex ideas in ways that are easily understandable.
Overview
2
2
years of professional experience
2017
2017
years of post-secondary education
Work History
Merchandise Manager
Five Below
Waterbury, Connecticut
04.2025 - Current
- Managed the merchandise movement process to ensure good presentation on the sales floor.
- Administrative processes such as analyzing KPIs to show what areas of the store need the greatest focus, training new crew members, opening and closing the store etc.
Support Lead
Five Below
Farmington, Connecticut
04.2024 - 04.2025
- Led team to ensure excellent customer service and support.
- Resolved customer inquiries and complaints efficiently and effectively.
Sales Associate
Five Below
Farmington, Connecticut
12.2023 - 04.2024
- Assisted customers in locating products and answering inquiries.
- Maintained store cleanliness and organized merchandise displays.
- Processed transactions accurately at the cash register.
Education
Southington High School
Southington, CTSkills
- Merchandise planning
- KPI analysis
- Visual merchandising
- Inventory management
- Team leadership
- Customer service
Timeline
Merchandise Manager
Five Below
04.2025 - Current
Support Lead
Five Below
04.2024 - 04.2025
Sales Associate
Five Below
12.2023 - 04.2024
Southington High School