
Assisted customers in resolving concerns to provide quality service. Supported customers in maximizing product benefits for families and loved ones.
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Customer relations
Relationship building
Call center experience
Complaint handling
Conflict resolution
Payment processing
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Data collection
De-escalation techniques
Building rapport
Technical support
Product sales
Coordination
Sales expertise
Service upselling
Product promotion