Jose Cortes-Garcia
Summary
Organized and dependable individual that can manage multiple priorities with a positive attitude. Excellent communication and customer service skills. Willingness to take on added responsibilities. Sales-oriented and successful at writing loan contracts and monitor the progress. Well organized and always focused on improvement to achieve company goals.
Overview
8
8
years of professional experience
Work History
Automotive Technician
Lalo's Auto Body Repair
09.2023 - Current
- Communicated with dealerships and car part suppliers to order parts for vehicles.
- Explained maintenance and repair needs to customers and provided advice for improvement on the vehicle.
- Prepared cars for paint by sanding auto body parts.
- Polished newly painted vehicles using wool and foam pads.
- Keep safety standards in the workplace by following protocols when handling hazardous materials and using protective gear as needed.
- Maintained a clean and organized work environment, while working efficiently with all team members.
Pawn Manager
CBJ Jewelry And Pawn
04.2017 - 09.2023
- Received and processed payments for loans and item purchased and recorded transactions using PawnMaster system.
- Communicated effectively with customers explaining the legal aspects of the pawn and buy contracts.
- Managed inventory by documenting transactions and conducting regular audits to maintain accurate records.
- Performed online sales through Ebay and online selling platforms.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Implemented new ideas to improve product knowledge, customer service skills, and upselling abilities among staff members.
Loan Associate
Value Pawn
02.2016 - 04.2017
- Worked with sales team to reach business goals and collaborated with managers to provide customer feedback.
- Negotiated prices for loans and buys on items that customers will bring to the business.
- Provided good customer service when evaluating items for pawn or sale.
- Monitored the store and assigned sale floor items to be displayed correctly.
- Informed all customers of promotions to increase sales productivity.
- Assisted customers with merchandise questions regarding electronics, jewelry, and musical instruments.
Education
Associate of Arts - Accounting
City Colleges of Chicago - Wilbur Wright College
Chicago, IL06.2015
Skills
- Customer Service
- Loan paperwork
- Documentation skills
- Product Knowledge
- Sales Reporting
- Cost Analysis
- Processing payments
- Recordkeeping
Timeline
Automotive Technician
Lalo's Auto Body Repair
09.2023 - Current
Pawn Manager
CBJ Jewelry And Pawn
04.2017 - 09.2023
Loan Associate
Value Pawn
02.2016 - 04.2017
Associate of Arts - Accounting
City Colleges of Chicago - Wilbur Wright College