Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jose Cortez

Trenton,NJ

Summary

Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

11
11
years of professional experience
1992
1992
years of post-secondary education

Work History

Retail Sales Associate

Builders Surplus YeeHaw
Atlanta, GA
08.2025 - 01.2026
  • Assisted customers in selecting products and provided expert advice.
  • Organized merchandise displays to enhance store aesthetics and visibility.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained inventory levels and restocked shelves as needed.
  • Addressed customer inquiries and resolved issues promptly.
  • Ensured cleanliness and organization of the sales floor at all times.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.

Appliance Repair Technician

Statewide Laundry
Smyrna, GA
07.2023 - 03.2025
  • Diagnosed appliance issues using advanced troubleshooting techniques.
  • Repaired washers and dryers following safety protocols and manufacturer guidelines.
  • Installed appliances in residential and commercial settings with precision.
  • Maintained tools and equipment to ensure optimal performance during repairs.
  • Collaborated with customers to understand concerns and provide clear solutions.
  • Documented repair processes accurately for future reference and compliance.
  • Updated inventory records for parts and materials used in repairs.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Diagnosed appliance malfunctions and determined necessary repairs.
  • Replaced defective wiring and other parts.

Stay at home Dad

Mom
Winter Haven, Florida
12.2018 - 05.2023

My son started preschool in may of 2023

Order Selector

Advance Auto Parts Distribution Center
Lakeland, Florida
03.2015 - 11.2018
  • Selected orders accurately using handheld scanners and RF technology.
  • Packed products securely for shipment to ensure safe delivery.
  • Maintained cleanliness and organization in work area for safety compliance.
  • Conducted inventory checks to track product availability and accuracy.
  • Collaborated with team members to streamline order fulfillment processes.
  • Operated forklifts and pallet jacks for efficient material handling.
  • Followed safety protocols to minimize workplace hazards and accidents.
  • Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
  • Attended company safety meetings to maintain knowledge of new and important information.
  • Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
  • Prepared products for packaging and shipping according to company specifications.

Education

Trenton Central High School
Trenton, NJ

Skills

  • Visual merchandising
  • Customer service
  • Point-of-sale systems
  • Inventory management
  • Part ordering through alliance for speed queen

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Retail Sales Associate

Builders Surplus YeeHaw
08.2025 - 01.2026

Appliance Repair Technician

Statewide Laundry
07.2023 - 03.2025

Stay at home Dad

Mom
12.2018 - 05.2023

Order Selector

Advance Auto Parts Distribution Center
03.2015 - 11.2018

Trenton Central High School
Jose Cortez