Jose Cota
Santa Ana,CA
Summary
Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over 10 years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations.
Overview
33
33
years of professional experience
Work History
Banquet Captain
Hilton Hotels Corporation
Costa Mesa, CA
05.2003 - 12.2022
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Provided exceptional service to guests by immediately addressing needs and requests.
Banquet Captain
Marriott
Irvine, CA
03.1990 - 04.2003
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Liaised with venue management to monitor logistics and timelines.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Benito Juarez
Mexico 05.1976
Skills
- Staff Leadership
- Portion Control
- Food Safety and Sanitation
- Venue Coordination
- Staff Supervision
- Staff Management
Timeline
Banquet Captain
Hilton Hotels Corporation
05.2003 - 12.2022
Banquet Captain
Marriott
03.1990 - 04.2003
High School Diploma -
Benito Juarez