Summary
Overview
Work History
Education
Skills
Timeline
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Jose Cota

Santa Ana,CA

Summary

Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over 10 years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations.

Overview

33
33
years of professional experience

Work History

Banquet Captain

Hilton Hotels Corporation
05.2003 - 12.2022
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Provided exceptional service to guests by immediately addressing needs and requests.

Banquet Captain

Marriott
03.1990 - 04.2003
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
  • Liaised with venue management to monitor logistics and timelines.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Benito Juarez
Mexico
05.1976

Skills

  • Staff Leadership
  • Portion Control
  • Food Safety and Sanitation
  • Venue Coordination
  • Staff Supervision
  • Staff Management

Timeline

Banquet Captain

Hilton Hotels Corporation
05.2003 - 12.2022

Banquet Captain

Marriott
03.1990 - 04.2003

High School Diploma -

Benito Juarez

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Jose Cota