Jose Cruz
Miami Lakes,FL
Summary
A dynamic professional with a proven track record at AutoNation CDJR, adept in customer complaint resolution and sales statistics analysis. Skilled in fostering client loyalty and exceeding sales targets through effective team leadership and interdepartmental collaboration. Achieved consistent customer satisfaction, enhancing employee performance and retention.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor
Autonation Chrysler Dodge Jeep Ram
12.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Sales Manager
Off Lease Only Miami
09.2022 - 09.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
Finance Manager/Underwriter
Off Lease Only Miami
04.2021 - 09.2022
- Responsible for reviewing and submitting credit applications to lenders on behalf of customer.
- Restructuring and rehashing credits application to present acceptable terms to move deal forward.
- Daily review of contract in transit (CIT), communications with customers to ensure funding of contracts.
- Plenty experience with CDK, CDK GLOBAL, DARWIN, VISION MENU, ROUTE ONE and DEALER TRACK.
Sales Associate
Off Lease Only Miami
05.2019 - 04.2021
- Answered telephone and email inquiries from potential customers.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Real Estate Agent
Atlas Realty Management
01.2019 - 02.2020
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
Health Insurance Agent
Combined Insurance
11.2018 - 01.2020
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Scanned, received and sent faxes to insurance claims, co-pay assistance information and patient documentation.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Education
Finance & Insurance - Certified in Professional Financial Service. AFIP
The Association of Finance & Insurance Profession
Miami08.2021
Real Estate - Real Estate
Gold Coast
Miami 01.2019
Insurance - Associate Agent in Health Insurance (240)
You Can Pass ( Online )
Miami11.2018
Skills
- Customer Complaint Resolution
- Sales Statistics Analysis
- Interdepartmental Collaboration
- Sales Program Coordination
- Employee Performance Evaluations
- Customer Trend Analysis
- Team Recruiting and Onboarding
- Employee Retention
Certification
- Certified AFIP.
- Licensed Real Estate Agent.
- Licensed Health Insurance Agent.
Timeline
Service Advisor
Autonation Chrysler Dodge Jeep Ram
12.2023 - Current
Sales Manager
Off Lease Only Miami
09.2022 - 09.2023
Finance Manager/Underwriter
Off Lease Only Miami
04.2021 - 09.2022
Sales Associate
Off Lease Only Miami
05.2019 - 04.2021
Real Estate Agent
Atlas Realty Management
01.2019 - 02.2020
Health Insurance Agent
Combined Insurance
11.2018 - 01.2020
- Certified AFIP.
- Licensed Real Estate Agent.
- Licensed Health Insurance Agent.
Finance & Insurance - Certified in Professional Financial Service. AFIP
The Association of Finance & Insurance Profession
Real Estate - Real Estate
Gold Coast
Insurance - Associate Agent in Health Insurance (240)
You Can Pass ( Online )
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