Jose Cruz
Anna,TX
Summary
IT Support Specialist passionate about delivering exceptional technical assistance and problem-solving solutions. Proficient in diagnosing and resolving various hardware, software, and network issues to ensure seamless IT operations. Committed to providing superior customer service and creating positive client relationships. Skilled in documentation, collaboration, and staying level with emerging technologies to drive continuous improvement.
Overview
4
4
years of professional experience
Work History
Maintenance Technician
City Of Allen
Allen, TX
06.2025 - Current
- Maintains sewer lines by cleaning and repairing sewer lines, correcting stoppages, repairing manholes, conducting preventative maintenance inspections, testing for infiltration or exfiltration, repairing roadways and easements, and assisting with pump station repairs.
- Repairs water and sewer taps by excavating to the main, tapping lines, running new services, assisting with the installation, repair, and maintenance of water mains, valves, hydrants, meters, and wells, and logging water lines.
- Ensures the safety of equipment by performing preventative maintenance on equipment and tools, cleaning and fixing components, and changing the oil.
Desktop Support Technician
Dallas Independent School District, DISD
11.2022 - 05.2025
- Provided technical assistance to students, faculty, and staff within the school district, addressing hardware, software, and network issues promptly and effectively.
- Deployed and maintained laptops and tablets across assigned schools for educational activities.
- Conducted regular maintenance tasks, including software updates, system upgrades, and equipment repairs, to minimize downtime and optimize performance.
- Managed user accounts in Active Directory for staff access.
- Documented support requests in the ticketing system for tracking.
IT Technician
Smart Group Systems
07.2022 - 11.2022
- Maintained office and classroom PCs, networks and mobile devices
- Performed troubleshooting and repaired peripheral devices such as printers, laptops, and Chromebooks.
- Connected connectivity faults to restore user access to local networks and public web
- Imaged and prepared computers for integration into company networks and systems
- Linked computers to network and peripheral equipment
- Update DISD inventory asset management as needed
Tire Technician
Discount Tire
11.2021 - 07.2022
- Rotated, mounted, and balanced car, truck, and van tires.
- Sourced tires to meet customer quality and budget needs.
- Maintained and managed tire and hardware inventory with regular stock
- Operated machines safely and correctly, including tire changers and wheel balancers.
Education
High School Diploma -
Creekview High School
Carrollton, TX05-2022
Skills
Service Now/Ticketing
SCCM
Printer Configuration
Windows OS
System
Intune
Network Troubleshooting
iOS
TipWeb-IT/Asset
Apple Configurator
Customer Service
MacOS
Management
Imaging/Reimaging
Adaptability
Chrome OS
Microsoft One Drive
Software Installation
Raptor, Visitor Management
Google Drive
Desktop/Hardware Setup
Communicative
Avigilon Security System
Google Applications
Troubleshooting
Friendly
Polycom Phones
Microsoft 365
Command Prompt/Terminal
Teamwork Skills
HP, Lenovo, Dell, Apple, Xerox
Timeline
Maintenance Technician
City Of Allen
06.2025 - Current
Desktop Support Technician
Dallas Independent School District, DISD
11.2022 - 05.2025
IT Technician
Smart Group Systems
07.2022 - 11.2022
Tire Technician
Discount Tire
11.2021 - 07.2022
High School Diploma -
Creekview High School