Jose Cruz
Queens
Summary
Dynamic salesperson with a track record of cultivating strong client relationships and achieving sales objectives. Demonstrates a customer-centric approach while creating tailored product solutions and conducting effective presentations. Consistently collaborates with team members to enhance client satisfaction and drive revenue growth.
Overview
16
16
years of professional experience
Work History
Sales Representative
Republic National Distribution
New York
04.2024 - Current
- Nurtured key customer relationships, contributing to increased sales.
- Cultivated strong client relationships to identify and address specific needs.
- Presented product knowledge and recommendations to enhance customer experience.
- Collaborated with team members to achieve sales targets and objectives.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Managed inventory levels to ensure product availability and timely delivery.
Outside Sales Representative
Spectrum
Queens
02.2023 - 02.2024
- Researched potential clients, identified decision makers, and cultivated relationships to drive engagement.
- Conducted market research to uncover new opportunities and refine target customer profiles.
- Maintained knowledge of current product offerings and pricing structures.
- Created tailored presentations for prospective clients, aligning offerings with their specific needs.
Sales Associate
New Rochelle Toyota
New Rochelle
08.2018 - 02.2023
- Greeted customers and delivered tailored service to enhance shopping experience.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints efficiently, fostering customer loyalty.
- Analyzed sales performance metrics to uncover market trends and inform strategy.
- Attended weekly team meetings to review performance goals and objectives.
Store Manager
AT&T Mobility
Manhattan
01.2015 - 07.2018
- Developed strategies to maximize sales and profitability.
- Managed daily store operations, overseeing opening, closing, and cash handling procedures.
- Set customer service standards and ensured staff compliance through regular monitoring.
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored inventory levels and placed orders to restock shelves.
- Compiled monthly reports on sales figures, expenses, and profits to inform business decisions.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
Showroom Manager
Raymour & Flanigan
The Bronx
01.2010 - 01.2015
- Oversaw daily operations of showroom, including staff scheduling and inventory management.
- Planned promotional events to attract new customers and boost revenue growth.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
- Trained new employees on proper use of POS systems, product knowledge, and customer service techniques.
- Facilitated staff meetings to communicate operational updates and drive continuous improvement.
- Managed customer database and analyzed sales trends to inform strategic decision-making.
Education
Business Administration
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Prospecting techniques and cultivation
- Brand awareness development
- Sales closing strategies
- Computer proficiency
- Strategic negotiation skills
- Customer service orientation
- Spanish fluency
- Problem solving
- Sales presentations delivery
- Self-sufficiency
Education and Training
other
Languages
- Spanish
- English
Timeline
Sales Representative
Republic National Distribution
04.2024 - Current
Outside Sales Representative
Spectrum
02.2023 - 02.2024
Sales Associate
New Rochelle Toyota
08.2018 - 02.2023
Store Manager
AT&T Mobility
01.2015 - 07.2018
Showroom Manager
Raymour & Flanigan
01.2010 - 01.2015
Business Administration
Bronx Community College of The City University of New York