Jose Cubias
East Bernard,TX
Summary
Result driven customer service professional focused on delivering exceptional support for customers needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations. Provides hard working, hands on experience driven mentality with leadership like qualities and respect for others.
Overview
4
4
years of professional experience
Work History
Server
Gringos Mexican kitchen
Rosenberg, TX
02.2024 - 12.2025
- Facilitated customer greetings and seating arrangements while managing order taking and food and beverage service.
- Educated customers on menu offerings, daily specials, and promotional events.
- Oversaw table management to guarantee prompt and attentive service delivery.
- Executed accurate transaction processing, managing cash, credit card payments, and tips.
- Facilitated collaboration among kitchen staff, bussers, and bartenders to enhance service efficiency.
- Ensured adherence to cleanliness, organization, and safety standards across all operational areas.
- Managed customer inquiries and efficiently resolved issues to enhance satisfaction.
- Oversaw inventory management, ensuring timely restocking of supplies and preparation for shifts.
To go specialist
Texas Roadhouse
Richmond, TX
01.2023 - 12.2023
- Organized and assembled orders for each guest to their liking
- Took Custom orders over the phone and in person for carry out/curbside pickup paying attention to special instructions
- Provided customer service in aiding or upselling add ons to orders
Curbside
H-E-B Grocery
Richmond, TX
08.2022 - 01.2023
- Handled customer calls concerning any details of miscommunication or inconveniences and provided a swift solution to any problem.
- Performed daily inventory audits and daily product and supply orders.
- Served patrons their own personal order in a professional, timely manner with close attention to detail
Sales representative
AT&T
Austin, TX
08.2021 - 04.2022
- REFERENCE - MRS. GINA 979-200-1120 for contact
- Maintaining professional relationships with work colleagues and customers
- Handling unique customer issues effectively in order to maintain good relations
- Achieving sales quotas within a protected territory
Education
Diploma - Digital Design
East Bernard High School
East Bernard, TXAssociate’s - Graphic And Digital Design
Wharton County Junior College
Wharton, TXSkills
Bilingual
Communication skills
Team member support
Customer service
High energy driven
Knowledge in Hardware & software
Fast learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Gringos Mexican kitchen
02.2024 - 12.2025
To go specialist
Texas Roadhouse
01.2023 - 12.2023
Curbside
H-E-B Grocery
08.2022 - 01.2023
Sales representative
AT&T
08.2021 - 04.2022
Diploma - Digital Design
East Bernard High School
Associate’s - Graphic And Digital Design
Wharton County Junior College