Jose De La Torre
Miami
Summary
Dynamic customer service expert with diverse experience in guiding visitors, managing front desk operations, and providing administrative support. Bilingual and committed to fostering positive interactions, capable of adapting to fast-paced environments while ensuring exceptional guest satisfaction.
Overview
5
5
years of professional experience
Work History
Tour Guide
Historic Tours at The Brothel
Deadwood
01.2026 - 05.2026
- Delivered engaging insights about local history and landmarks, enriching visitor knowledge.
- Guided visitors to attractions and historical sites, enhancing their exploration experience. to local attractions and historical sites.
- Directed visitors with personalized tourist recommendations and directions, ensuring enjoyable experiences.
- Answered questions from visitors and ensured a positive guest experience.
Customer Service Representative/Receptionist
Radisson Blu Hotel
Fargo
01.2025 - 01.2025
- Delivered exceptional service to enhance overall customer satisfaction.
- Responded to inquiries and resolved customer concerns effectively.
- Facilitated smooth check-in and check-out processes for guests.
- Maintained accurate records of reservations and guest information.
Customer Service Representative/Receptionist
Radisson Blu Mall of America
Bloomington
01.2023 - 01.2024
- Answered phone calls, assisting clients with reservations and inquiries to enhance customer experience.
- Resolved guest issues and requests, ensuring satisfaction while maintaining professionalism and friendliness.
- Coordinated with hotel departments to fulfill client needs, promoting seamless service delivery.
- Efficiently managed guest arrivals and departures.
Classification worker
Electronic Recycling Center
Miami
10.2022 - 01.2023
- Executed secure erasure of hard drives to protect sensitive data before disposal.
- I disassembled hard drives and electronic equipment for recycling.
- Maintained detailed records of customer interactions to ensure accurate tracking of transactions and effectively address complaints.
- Attended customer inquiries and requests to provide timely assistance and enhance satisfaction.
- Supported promotion and sale of company's products and services to drive customer engagement.
Usher / Cashier / Administrative Assistant
Cobb Theaters
Miami
06.2016 - 01.2018
- Sold tickets and concession products providing excellent customer service.
- Operated cash registers, processing transactions with accuracy to enhance customer satisfaction.
- I greeted visitors, checked tickets, and directed customers to the appropriate lounges.
- Maintained clean, organized, welcoming environment to improve customer experience.
- Assisted with administrative tasks, contributing to overall office efficiency.
- I worked flexible schedules and additional shifts to support the operational needs of the business.
Education
Some College (No Degree) - Archaeology
University of South Dakota
South Dakota 07-2026
Some College (No Degree) - Hospitality Studies
Miami Dade College
Miami, FloridaHigh School Diploma -
Doral Academy
Miami, FL01-2018
Skills
- Tour coordination
- Visitor engagement
- Historical knowledge
- Customer service and support
- Event planning
- Effective communication
- Telephone etiquette
- Time management
- Problem solving
- Team collaboration
- Self-motivation
- Bilingual (English and Spanish)
LANGUAGES
English Fluent, English Fluent
Timeline
Tour Guide
Historic Tours at The Brothel
01.2026 - 05.2026
Customer Service Representative/Receptionist
Radisson Blu Hotel
01.2025 - 01.2025
Customer Service Representative/Receptionist
Radisson Blu Mall of America
01.2023 - 01.2024
Classification worker
Electronic Recycling Center
10.2022 - 01.2023
Usher / Cashier / Administrative Assistant
Cobb Theaters
06.2016 - 01.2018
Some College (No Degree) - Archaeology
University of South Dakota
Some College (No Degree) - Hospitality Studies
Miami Dade College
High School Diploma -
Doral Academy