Jose Delgado
Katy,TX
Summary
Dynamic and highly motivated AT&T In-Home-Expert with over ten years of experience in sales, customer service, and technical support. Proven ability to deliver tailored products and services directly to customers, consistently exceeding sales targets and enhancing customer satisfaction. Recognized for being a consistent top performer and team leader. Looking to utilize these skills to help a company reach its goals.
Overview
9
9
years of professional experience
Work History
In Home Expert
Prime Communications
11.2023 - Current
- Lead the training and development of new hires on AT&T products for both business and residential customers, for both residential and business customers, across Houston and surrounding areas.
- Delivered detailed demonstrations of AT&T products and services, including wireless plans, home internet, and entertainment solutions.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources. - Developed and maintained long-term relationships with customers, generating repeat business and referrals.
Retail Sales Consultant and In Home Expert
AT&T
04.2017 - 11.2023
- Consistently led the team in new accounts and overall sales, averaging 325 lines annually.
- Performed in the top 1% of RSCs within the company in 2019 and 2021, recognized as the highly prestigious 'Most Wanted Retail Sales Consultant' for South Texas.
- Delivered exceptional customer service by thoroughly understanding and addressing customer needs, resulting in strong customer loyalty and brand.
Sales Consultant
Reliable Chevrolet
01.2016 - 03.2017
- Provided in-depth knowledge of vehicle models, features, and financing options, leading to informed purchasing decisions and high customer satisfaction.
- Managed the entire sales process, from initial contact to closing the sale, ensuring a seamless experience for customers.
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.
Education
Highschool Diploma -
Cibola High School
01.2015
Skills
- Critical Thinking
- Relationship Building
- Troubleshooting
- Analytical Thinking
- Account Management
- Lead Generation
- Customer Service
- Lead prospecting
Timeline
In Home Expert
Prime Communications
11.2023 - Current
Retail Sales Consultant and In Home Expert
AT&T
04.2017 - 11.2023
Sales Consultant
Reliable Chevrolet
01.2016 - 03.2017
Highschool Diploma -
Cibola High School