Wyatt Cruea
Cincinnati
Summary
Eclectic professional with a proven track record at Asurion Insurance Services, excelling in data analysis and problem-solving. Adept at fostering collaboration and enhancing team performance, I leverage strong interpersonal communication skills to drive results and achieve service goals. Committed to continuous improvement and delivering exceptional customer experiences.
Overview
6
6
years of professional experience
Work History
In Home Expert
Asurion Insurance Services
01.2025 - Current
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Verizon VPL
Best Buy Inc
10.2021 - 12.2024
- Resolved customer issues through knowledgeable, friendly service to enhance satisfaction.
- Directed coordination of products, services, and sales activities for optimal performance.
- Established strong relationships with key clients while retaining existing customer base.
- Presented monthly sales performance reports to management for strategic insights.
- Coached and developed team members to consistently achieve revenue targets.
Shift Lead
Subway
03.2019 - 09.2021
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Provided guidance and support to other team members as needed.
Education
Bachelor of Science - Psychology
Miami University
Oxford, OH03-2027
Skills
- Data analysis and research methodology
- Statistical software proficiency
- Interpersonal communication skills
- Problem solving and conflict resolution
- Analytical and critical thinking
- Decision-making strategies
Timeline
In Home Expert
Asurion Insurance Services
01.2025 - Current
Verizon VPL
Best Buy Inc
10.2021 - 12.2024
Shift Lead
Subway
03.2019 - 09.2021
Bachelor of Science - Psychology
Miami University
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