Dedicated professional with strong bilingual communication skills and a proven track record in customer service. Adept at multitasking and optimizing workflow during peak hours.
Overview
9
9
years of professional experience
Work History
Cook
St. Mary's Mexican Food Restauant
Tucson, AZ
06.2025 - 04.2026
Thrived in a fast-paced environment, collaborating with team members to mitigate setbacks.
Collaborated with team members to optimize workflow during peak service hours.
Instructed new staff on food preparation methods and effective strategies for maintaining service efficiency during peak hours.
Customer Service Representative
RH Solutions
Agua Prieta
05.2023 - 07.2024
Facilitated data collection through the design and implementation of surveys.
Facilitated educational advancement by connecting individuals with online and on-campus institutions tailored to their specific interests.
Customer Service Representative
VXI Global Solutions
Tucson, AZ
08.2017 - 02.2019
Assisted customers via telephone by providing information on products and services. Processed orders and cancellations. Gathered details regarding customer complaints.
Completed forms for internal departments to facilitate account changes for clients and customers. Assisted in resolving issues by communicating discrepancies such as property damage, fraud, theft, and harassment allegations to appropriate teams.