Jose Diaz
Houston,TX
Summary
Dynamic professional with a proven track record at XL Parts, excelling in team leadership and customer service. Skilled in staff training and inventory management, I enhanced operational efficiency and improved service delivery. Recognized for developing effective training materials and implementing systems that boosted workforce productivity and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Counter Salesperson
XL Parts
Houston, TX
11.2019 - 09.2025
- Assisted customers in locating and selecting automotive parts and accessories.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized inventory displays to enhance customer experience.
- Answered customer inquiries regarding product specifications and compatibility.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed sales transactions efficiently using POS systems to ensure accurate billing.
- Maintained inventory accuracy through regular stock assessments and organization.
- Developed promotional displays to boost product visibility and drive sales growth.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Participated in ongoing training programs to stay current on industry trends and enhance product knowledge.
Assistant Manager
XL Parts
Houston, TX
11.2019 - 09.2025
- Led team in executing daily operational tasks, ensuring compliance with company policies.
- Developed training materials to enhance staff knowledge and improve service delivery.
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Implemented scheduling systems that improved workforce efficiency and customer service responsiveness.
- Assisted in managing daily operations and optimizing workflow processes.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Trained new employees on company policies and operational procedures.
- Implemented inventory management strategies to reduce excess stock levels.
- Analyzed customer feedback to enhance service delivery and satisfaction.
- Collaborated with team leads to align departmental goals with company objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Trainer
La Madeleine
Houston, TX
07.2012 - 04.2019
- Developed and delivered engaging training sessions on customer service protocols.
- Facilitated onboarding programs to acclimate new hires to company culture and values.
- Collaborated with management to identify training needs and improve employee performance.
- Created instructional materials that enhanced the learning experience for trainees.
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Conducted regular assessments to evaluate team performance and identify areas for improvement.
- Mentored new employees, ensuring smooth onboarding and adherence to company standards.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Engineer
U.S. Marine Corps
Twentynine Palms, CA
08.2004 - 12.2012
- Conducted technical evaluations to ensure compliance with safety and operational standards.
- Collaborated with cross-functional teams to support mission readiness and equipment maintenance.
- Assisted in troubleshooting and repairing complex mechanical systems under high-pressure situations.
- Developed and implemented standard operating procedures for equipment operation and maintenance.
- Led engineering projects ensuring compliance with military specifications and safety standards.
- Developed and implemented maintenance procedures for complex systems, enhancing operational readiness.
- Mentored junior engineers, fostering skill development and knowledge sharing across teams.
- Collaborated with cross-functional teams to design innovative solutions for mission-critical challenges.
- Oversaw training programs for personnel on new technologies and engineering best practices, improving competency levels.
Inventory Specialist
Med Safe
La Porte, TX
01.2012 - 05.2012
- Managed inventory levels using advanced tracking software to ensure product availability.
- Conducted regular audits of inventory to maintain accuracy and compliance with safety standards.
- Collaborated with cross-functional teams to streamline inventory processes and reduce waste.
- Developed training materials for new staff on inventory management systems and procedures.
- Managed inventory levels to ensure optimal stock availability and minimize excess waste.
- Conducted regular audits of inventory records to maintain data integrity and compliance with safety standards.
- Led efforts to optimize warehouse layout for improved accessibility and reduced retrieval times for high-demand items.
- Completed physical inventory counts each month.
Education
High School Diploma -
South West High School
Houston, TX03.2004
Skills
Team building
- Point of sale systems
- Returns handling
- Friendly and helpful
- Honest and dependable
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Goal setting
Staff management
Workload management
Conflict resolution
Retail operations
Team building
Timeline
Counter Salesperson
XL Parts
11.2019 - 09.2025
Assistant Manager
XL Parts
11.2019 - 09.2025
Trainer
La Madeleine
07.2012 - 04.2019
Inventory Specialist
Med Safe
01.2012 - 05.2012
Engineer
U.S. Marine Corps
08.2004 - 12.2012
High School Diploma -
South West High School