Matthew Sanderson
Hutto
Summary
Dynamic sales professional with a proven track record at Linde LLC, excelling in upselling strategies and building rapport. Leveraged strong problem-solving skills to exceed monthly sales goals by 15%. Quick learner with expertise in point-of-sale systems and inventory management, consistently enhancing customer satisfaction and driving repeat business through personalized service and creative solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Counter Salesperson
Linde LLC
Austin, TX
02.2019 - 04.2021
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Operated point-of-sale systems accurately for efficient transaction processing.
- Maintained organized displays to promote product visibility and sales.
- Processed cash and credit transactions while ensuring accurate record-keeping.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Collaborated with team members to ensure timely restocking of inventory.
- Learned company policies and procedures to provide informed customer service.
- Engaged with customers to gather feedback and improve service quality.
- Supported promotional activities to drive sales and increase customer engagement.
- Built strong rapport with customers, fostering loyalty and repeat business.
Sales Associate
GNC Stores
Austin, TX
10.2018 - 09.2019
- Enhanced customer engagement through personalized product recommendations and support.
- Conducted product demonstrations to educate customers on benefits and usage.
- Executed sales promotions, driving increased foot traffic and customer interest.
- Trained new associates on store policies, procedures, and product knowledge.
- Maintained cleanliness and organization of the sales floor to enhance customer experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Counter Salesperson
Matheson Gas
Austin, TX
05.1995 - 12.2015
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
- Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Delivered exceptional customer experiences by actively listening to needs, offering tailored solutions, and following up on inquiries or concerns promptly.
- Enhanced team productivity by sharing product knowledge and expertise with colleagues.
- Finalized sales by completing payments and required paperwork.
- Documented orders in computer system with general conditions and special customer requirements.
- Managed rentals and returns processes for diverse customers.
Education
Associate of Arts - Sociology
Austin Community College
Austin, Texas, TX05-2026
High School Diploma -
Concord High School
Concord, MI05-1992
Skills
- Quick learner
- Goal-oriented mindset
- Upselling strategies
- Building rapport
- Point of sale systems
- Problem-solving
- Multitasking Abilities
- Attention to detail
- Creative thinking
- Team leadership
- Inventory and stocking
- Task prioritization
Accomplishments
- Achieved #20 sales associate in the quarter out of 200 sales associates through effective sales.
Certification
Forklift driver certified.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Counter Salesperson
Linde LLC
02.2019 - 04.2021
Sales Associate
GNC Stores
10.2018 - 09.2019
Counter Salesperson
Matheson Gas
05.1995 - 12.2015
Associate of Arts - Sociology
Austin Community College
High School Diploma -
Concord High School