Summary
Overview
Work History
Education
Skills
Timeline
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Jose Diaz-Hernandez

Cleveland

Summary

Originally from Puerto Rico and now living in Ohio. Fluent in both Spanish and English and comfortable communicating with people from different backgrounds. Driven, open to learning, and committed to growing and doing my best in this new opportunity.

Overview

4
4
years of professional experience

Work History

Server

Vitalia Restaurant
Westlake
06.2025 - Current
  • Provided friendly, attentive service to ensure guests had a great dining experience
  • Answered questions about menu items and made recommendations
  • Worked with kitchen and team members to keep service smooth and efficient
  • Focused on great customer service by making sure guests felt welcomed, helped, and taken care of during their visit

Crew Trainer

Mcdonalds
Elyria
11.2021 - 10.2025
  • Trained new employees on procedures and customer service
  • Helped new hires learn their roles and feel comfortable on the team
  • Assisted management with shift operations and team support
  • Ensured food quality, safety, and cleanliness standards were met

Barista

Dunkin' Donuts
Elyria
07.2022 - 12.2022
  • Greeted customers
  • Took customer orders and made orders quickly and correctly
  • Provided friendly customer service and helped customers with questions
  • Worked with the team to keep service moving and customers happy

Education

Associate of Science - Criminal Justice

Lorain County Community College
Elyria
05-2026

High School Diploma -

Elyria Catholic Highschool
Elyria
05-2024

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Time management
  • Incident Reporting
  • First Aid/CPR Certification

Timeline

Server

Vitalia Restaurant
06.2025 - Current

Barista

Dunkin' Donuts
07.2022 - 12.2022

Crew Trainer

Mcdonalds
11.2021 - 10.2025

Associate of Science - Criminal Justice

Lorain County Community College

High School Diploma -

Elyria Catholic Highschool
Jose Diaz-Hernandez