Jose Diaz Suazo
Indianapolis,IN
Summary
Detail-oriented Interpretation Specialist skilled in providing accurate interpretation support while maintaining a professional and friendly demeanor. Proactively memorized service characteristics and adapted to cultural nuances among diverse Spanish-speaking populations, minimizing barriers. Achieved a 5-star customer satisfaction rating by effectively diagnosing and resolving customer issues through clear, step-by-step guidance.
Overview
5
5
years of professional experience
Work History
Freelance interpreter
Lionbridge Technologies Inc.
Indianapolis, Indiana
10.2024 - Current
- Adapted quickly to various dialects and regional language nuances.
- Provided real-time interpretation during meetings and consultations effectively.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
Freelance Interpreter
Propio Language Services
Indianapolis, Indiana
09.2024 - Current
- Facilitated effective communication between Spanish-speaking patients and healthcare providers, enhancing patient understanding and care.
- Provided language support during medical examinations and procedures, ensuring clear conveyance of patient needs and medical instructions.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Interpreted complex medical terminology accurately between languages, improving clarity in critical healthcare discussions.
Customer Service Representative
Teleperformance
Indianapolis, Indiana
12.2020 - 12.2023
- Handled high-volume calls, providing professional and empathetic service to enhance customer experience.
- Resolved customer complaints through effective communication and problem-solving, ensuring customer satisfaction.
- Managed customer accounts using CRM software for efficient service delivery.
- Documented customer interactions accurately in company systems, facilitating reference and follow-up.
Education
M.D. - Health Sciences
Universidad Autónoma de Santo Domingo
Dominican Republic08-2024
High School Diploma -
Colegio Sagrado Corazón de Jesús
Dominican Republic08-2016
Skills
- Real-time interpretation
- Language fluency
- Medical terminology
- Confidentiality compliance
- Tech-Savvy
- Microsoft Office Suite
- Typing speed and efficiency
- Effective communication
- Self-taught
Timeline
Freelance interpreter
Lionbridge Technologies Inc.
10.2024 - Current
Freelance Interpreter
Propio Language Services
09.2024 - Current
Customer Service Representative
Teleperformance
12.2020 - 12.2023
M.D. - Health Sciences
Universidad Autónoma de Santo Domingo
High School Diploma -
Colegio Sagrado Corazón de Jesús