Jose Donato
Cicero,IL
Summary
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
Sherwin Williams Co
Oak Park, IL
10.2022 - Current
- Provided product knowledge to assist customers in making informed purchasing decisions.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Help SM and AM hit sales goals by doing weekly cycle counts, making calls to customers to get them in store, bulk buy with customers/aggressive pricing when needed.
Dairy Department Manager
JEWEL OSCO
Ashland, IL
06.2021 - 06.2022
- Supervised daily operations within dairy department to ensure optimal product quality and freshness.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Improved workflow processes, enhancing team productivity and operational efficiency across the department.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Collaborated with store management to develop promotional strategies for driving dairy sales.
Education
High School Diploma -
Morton East
Cicero, ILSkills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Excellent written and oral communication
- Customer relationship management
- Price quotes
- Account management
Accomplishments
- Opening new charge account applications getting more business into the store.
- Helping manager when they are busy with meetings, calls, events making sure everything is good and operational.
- Training new assistant managers that come through the MTP program our store is currently a Division Training Store.
- Helping previous managers make budget by going above and beyond.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Specialist
Sherwin Williams Co
10.2022 - Current
Dairy Department Manager
JEWEL OSCO
06.2021 - 06.2022
High School Diploma -
Morton East