ELP Member
Center For Employment Opportunity
12.2023 - Current
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new personnel regarding company operations, policies and services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both program and the participant alike.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Promoted superior experience by addressing program and participant concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and updated databases to handle program data.
- Trained participants on operating software and company services.
- Engage and contact participants involve in the program daily and documenting their development.