JOSE E. GONZALEZ
Hudson,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dicing Technician (Machine Operator III)
Accumet Engineering
Hudson, MA
07.2021 - Current
- Interpret blueprints with ±0.0005 tolerances and measure using calipers, micrometers, and high-definition microscopes
- Program and modify machine recipes based on material, measurement, and thickness
- Operate laser cutting machines for a variety of materials and thicknesses, performing complete setups for different machines
- Perform maintenance and tool changes, including flange, blade, and chuck replacements
- Operate additional processing equipment such as polishers (pat, silica, kiss), edge grinders, and laser cutters using CNC G-code
GSD Customer Service Representative
Philips Lifeline
Framingham, MA
03.2018 - 07.2021
- Handled inbound calls related to government and insurance-paid client services
- Managed referrals, terminations, suspensions, and equipment upgrades
- Provided troubleshooting support while coordinating with internal teams via email and Skype
- Experienced in remote work environments
Equipment Assistant Specialist
Philips Lifeline
Framingham, MA
11.2015 - 03.2018
- Provided technical support for Lifeline medical devices, troubleshooting via phone and email
- Processed equipment issues and ensured proper functionality
Personal Response Associate
Philips Lifeline
Framingham, MA
05.2009 - 05.2015
- Handled emergency and test calls, trained new hires, and consistently exceeded performance expectations
Material Handler
Philips Lifeline
Framingham, MA
01.2008 - 05.2009
- Processed work orders, prepared shipments, and ensured proper documentation compliance
Receiver & Group Leader
ADESA Boston
Framingham, MA
09.2006 - 08.2007
- Inspected and documented repossessed vehicles for auction
Insurance Agent
Great American Insurance
Patillas, PR
03.2004 - 07.2006
- Provided home customer service and sales, managing a $12,000 monthly payment collection
Maintenance Mechanic
Chemsource Corporation
Guayama, PR
05.2001 - 02.2004
- Operated batch reactors for chemical mixing
- Installed, troubleshot, and repaired electric, pneumatic, and hydraulic equipment
Education
Associate Degree - Industrial Maintenance Mechanics
Institute of Technology of Puerto Rico
Guayama, PR01.2001
High School Diploma -
Rafael Lopez Landron High School
Guayama, PR01.1999
Skills
- Bilingual: Fluent in Spanish and English
- Proficient in interpreting blueprints
- Precision measuring tools (calipers, micrometers, CMM, Keyence microscope)
- CNC G-code operation
- Experience in operating laser cutting machines
- Performing full machine setups
- Strong analytical skills
- Attention to detail
- Ability to manage multiple priorities
- Excellent communication skills
- Troubleshooting skills
- Experience handling client interactions
- Technical support
- Quick learner
- Ability to navigate new systems efficiently
Certification
- Blueprint Reading
- First Aid, CPR, AED Certified
- GMP
Timeline
Dicing Technician (Machine Operator III)
Accumet Engineering
07.2021 - Current
GSD Customer Service Representative
Philips Lifeline
03.2018 - 07.2021
Equipment Assistant Specialist
Philips Lifeline
11.2015 - 03.2018
Personal Response Associate
Philips Lifeline
05.2009 - 05.2015
Material Handler
Philips Lifeline
01.2008 - 05.2009
Receiver & Group Leader
ADESA Boston
09.2006 - 08.2007
Insurance Agent
Great American Insurance
03.2004 - 07.2006
Maintenance Mechanic
Chemsource Corporation
05.2001 - 02.2004
Associate Degree - Industrial Maintenance Mechanics
Institute of Technology of Puerto Rico
High School Diploma -
Rafael Lopez Landron High School