Society of Hispanic Professional Engineers (SHPE), Group of Affinity Latino - GOAL (Employee Resource Group), soccer, bike riding, being with my kids and wife, take courses on LinkedIn learning to sharpen my skills
Jose Enriquez
IT Team Leader
Houston,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
IT Team Leader
Cummins Inc
Houston , TX
02.2015 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Guided and mentored two Cummins employees which resulted on receiving promotions
- Performance rating of a 1 for the 2021 year, which means a Star employee
- Lead a group of consultants/employee for the Ops Enablement Team for the Global Network Segmentation Project
- Run weekly reports and facilitate Monthly Operational Enablement Review Board and Cyber Risk meetings and diligently capture and track action items to closure for the Global Network Segmentation Project
- Demonstrates Leadership over complex topics and projects and helps keep the Team on track and prepared
- Conducted Voice of Customer (VOC) Survey for the legacy branches (Cummins Southern Plains) to find improvement opportunities for network performance, resulting in network speed increase from 10% to 20%
- Collaborated with different organizations and IT teams to bring all Legacy infrastructure to Cummins Inc infrastructure
- IT Regional Leader for the computer hardware refresh project
- Help coordinated and performed application testing during the user acceptance testing (UAT) for Enterprise software
- Led and Support recruiting efforts for Cummins IT during the Society of Hispanic Professional Engineers (SHPE) conference
- Stays up to date on industry trends and customer needs in terms of vendor products and service delivery
- Strong problem-solving and analytical skills
- Developed a 2-year plan to improve South Territory data closets avoiding IT Risks and on budget
IT Service Desk Senior Analyst
Kelly Services Contractor For Baker Hughes Inc.
Houston, TX
05.2013 - 02.2015
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Team Leader for Escalations and Major Incidents for users supported globally
- High energy level and a strong sense of urgency focused on delivery.
- Led/supported special projects (Windows 7, McAfee Endpoint Encryption, and Smart cards).
- Controlled changes of our inventory using the IT Change Management Process for systems and maintain the integrity and traceability throughout their life cycle.
- Assisted on resolution of cyber security tickets as needed.
- Collaborated with internal partners to effectively resolve user issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Engaged in user support interactions via telephone, chat and email platforms.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
IT Analyst
Collabera Contractor For JP Morgan Chase
Houston, TX
09.2012 - 05.2013
- Planned computer systems using information engineering and structured analysis.
- Developed diagrams to describe and lay out logical operational steps.
- Presented business leaders with ROI estimations to drive project planning.
- Enhanced interfaces to promote better functionality for users.
- Provided first line response for the entire world requiring assistance with information technology issues and problems (either application or hardware)
- Assisted with on-boarding new employees on hardware and system access
- Led a group of 5 contractors entry level IT Analyst
- Managed Remedy Ticket system to keep track of incidents as well as have visibility on a dashboard of any high tickets so we can resolve them as soon as possible avoiding any interruptions to the Business
- Educated stakeholders on data protection tactics to reduce breaches.
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Reviewed technical work of consultants and third-party support providers.
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton 04.2007 - 12.2009
Skills
Customer Focus
Technical Support
Client Service
Staff education and training
Performance improvement
Attention to Detail
Problem-Solving
Team collaboration abilities
Communication with teams
Strong leadership abilities
IT team development
Team leadership and coaching
Analytical
Coaching and mentoring
Business planning
Accomplishments
- Supervise team of consultants and employee(s).
- Use Microsoft Excel/PowerBI to develop inventory tracking and tracker of Project(s).
- Achieved with accuracy and efficiency by completing deployment of Firewalls 2 weeks ahead of schedule.
- Collaborated with team of 10 in the development of Ops Enablement Strategy and process for the Network Segmentation Project.
- Resolved product issue through consumer testing.
- Achieved 99% customer satisfaction after improving network performance.
- Documented and resolved customer issues which led to saving time on resolving customers issues.
Certification
Purdue Cybersecurity Program
Interests
Timeline
Agile Training
07-2022
Purdue Cybersecurity Program
06-2021
IT Team Leader
Cummins Inc
02.2015 - Current
IT Service Desk Senior Analyst
Kelly Services Contractor For Baker Hughes Inc.
05.2013 - 02.2015
IT Analyst
Collabera Contractor For JP Morgan Chase
09.2012 - 05.2013
Bachelor of Arts - Criminal Justice
Florida Atlantic University
04.2007 - 12.2009