Jose Escobar
Miami
Summary
Dynamic hospitality professional with extensive experience at AKAM and Chick-fil-A, excelling in luxury service and customer relations. Proven track record in team coordination and operations management, enhancing service efficiency and guest satisfaction. Skilled in training and onboarding, with a strong focus on problem-solving and effective communication in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
AKAM
Miami, FL
02.2024 - Current
- Delivered high-standard Chick-fil-A hospitality directly to guests’ homes, ensuring accuracy, professionalism, and on-time service.
- Represented the brand during deliveries by providing friendly, customer-focused service beyond the restaurant.
- Cross-trained in front-of-house operations including order taking, bagging, recall, and food coordination.
- Collaborated in a fast-paced, high-volume environment with clear communication and teamwork.
- Supported team leadership and operations during peak hours in a high-pressure, small-space setting.
Valet Attendant Supervisor
MP Parking
Miami, FL
07.2023 - 02.2024
- Led valet operations for one tower of a high-luxury condominium and marina, supervising staff while maintaining five-star, hospitality-level service.
- Managed shift operations, ensuring continuous traffic flow, ramp efficiency, and adherence to building policies and SOPs.
- Served as the primary operational lead, coordinating simultaneously with security, front desk, residents, and property management.
- Guided team through the rollout of a new valet system, training staff and educating residents to ensure a smooth transition.
- Trained and onboarded new hires, setting service expectations and reinforcing operational standards.
- Delivered clear shift handoffs by communicating accurate updates, issues, and priorities to incoming supervisors and teams.
Delivery Driver
Chick-fil-A
Miami
01.2022 - 07.2023
- Delivered high-standard Chick-fil-A hospitality directly to guests’ homes, ensuring accuracy, professionalism, and on-time service.
- Represented the brand during deliveries by providing friendly, customer-focused service beyond the restaurant.
- Cross-trained in front-of-house operations including order taking, bagging, recall, and food coordination.
- Collaborated in a fast-paced, high-volume environment with clear communication and teamwork.
- Supported team leadership and operations during peak hours in a high-pressure, small-space setting.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2022
Skills
- Luxury & Hospitality Service
- Customer Relations & Conflict Resolution
- Security Awareness & CCTV Monitoring
- Access Control & Emergency Procedures
- Team Coordination & Shift Leadership
- Operations & Traffic Flow Management
- Training & Onboarding
- Professional Communication & Phone Etiquette
- Problem Solving & Quick Decision-Making
- Time Management & Attention to Detail
Timeline
Front Desk Agent
AKAM
02.2024 - Current
Valet Attendant Supervisor
MP Parking
07.2023 - 02.2024
Delivery Driver
Chick-fil-A
01.2022 - 07.2023
High School Diploma -
Miami Senior High School