Jose Galvan

•Collaborate with local businesses, including Enliven Interiors and True Tallent Marketing, to create branded photo and video content tailored to target audiences.

•Produce and edit 1000+ photo assets for marketing campaigns, social media, and promotional content.

•Complete 50+ professional photo and video shoots across real estate, commercial, and marketing projects.

•Manage end-to-end production for client projects, including planning, scheduling, filming, editing, and final delivery.

•Coordinate shoot locations, client communications, and project logistics to ensure projects are completed on time and met client expectations.

•Used content management system to analyze user guidelines.

•Mastered and applied over 200 company guidelines to daily social media content moderation.

•Used content management system to analyze user engagement and control uploaded content.

•Maintained content regulations to schedule and deliver company deadlines.

•Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.

•Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.

•Independently worked and collaboratively alongside a team to resolve customer concerns.

•Managed Receiving new guest names and information and recorded them into the system.

•Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.