Jose Gandol
Miami
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Croutons Inc Dba Fratelli Milano. Proven track record in increasing sales through effective upselling techniques and fostering guest engagement. Adept at cash handling and training staff, ensuring a high standard of service and positive dining experiences.
Overview
11
11
years of professional experience
Work History
Server /Senior Captain /Assistant Manager
Croutons Inc Dba Fratelli Milano
02.2015 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Science -
Miami Dade College
Miami, FL01-2010
Science
Miami Springs Senior High
Miami, FL01-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Sales techniques
- Wine service
Languages
English
Native or Bilingual
Timeline
Server /Senior Captain /Assistant Manager
Croutons Inc Dba Fratelli Milano
02.2015 - Current
Associate of Science -
Miami Dade College
Science
Miami Springs Senior High
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