Jose Garcia
Houston,,TX
Summary
Aanalytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills.
Overview
16
16
years of professional experience
Work History
Team Lead Trainer
Buc-ees
06.2021 - Current
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Trained other employees in customer service, food safety, and performance requirements.
- Evaluated value of training programs to determine achievement of desired outcomes, applying necessary modifications.
Youth Care Professional
Devereux Advanced Behavioral Health
02.2017 - 06.2021
- Collaborated with other professionals to develop comprehensive care plans for individual youths, ensuring their specific needs were addressed.
- Implemented behavior management strategies to maintain a structured and supportive environment for all participants.
- Provided compassionate care during transports, addressing concerns.
Customer Service Lead Trainer
HEB
06.2008 - 01.2017
- Collaborated with management to identify areas of improvement in customer service processes and implemented changes accordingly.
- Trained and mentored new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
Education
Associate of Arts - Associate of Science
Wharton County Junior College
Wharton, TX05.2017
High School Diploma -
El Campo High School
El Campo, TX05.2010
Skills
- Customer Service
- Staff Development
- Team leadership and supervision
- Problem-solving aptitude
Languages
Spanish
Native or Bilingual
Timeline
Team Lead Trainer
Buc-ees
06.2021 - Current
Youth Care Professional
Devereux Advanced Behavioral Health
02.2017 - 06.2021
Customer Service Lead Trainer
HEB
06.2008 - 01.2017
Associate of Arts - Associate of Science
Wharton County Junior College
High School Diploma -
El Campo High School
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