Jose Garcia
San Diego,CA
Summary
Accomplished Housekeeping Supervisor with a proven track record at HEI Hotels & Resorts, enhancing customer satisfaction through meticulous room inspections and efficient complaint resolution. Skilled in staff scheduling and mentoring, I excel in fostering team growth and maintaining high sanitation standards. Expert in supply inventory management and guest relations, consistently promoting a culture of exceptional service. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Innovative Housekeeping Supervisor with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Housekeeping Manager position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Crescent Hotels & Resorts
San Diego, CA
03.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Inventoried list for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Housekeeping Supervisor
HEI Hotels & Resorts
San Diego, CA
12.2015 - 03.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Inventoried list for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed schedules, shift reports, and other business documentation.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Took over manager duties when Housekeeping Department had no manager.
Education
Associate of Science - Criminal Justice
Kaplan College
Chula Vista, CA04.2013
High School Diploma -
Castle Park High School
Chula Vista06.2003
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Staff Scheduling
- Training and mentoring
- Cleaning practices
- Chemical Handling
- Ordering cleaning supplies
- Supply Inventory Management
- Document Control
- Payroll understanding
- Timekeeping
- Safety Protocols
- Problem-Solving
- Work Inspection
- Clear Communication
- Microsoft Office
- Employee Work Scheduling
- Preventive Maintenance
- Desktop Computers
- Safety Equipment
- Stock Inventory Management
- Staff Forecasting
- Policy Enforcement
- Complaint Investigation
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Crescent Hotels & Resorts
03.2024 - Current
Housekeeping Supervisor
HEI Hotels & Resorts
12.2015 - 03.2024
Associate of Science - Criminal Justice
Kaplan College
High School Diploma -
Castle Park High School