Jose Genao
Kissimmee
Summary
Dedicated retail professional with extensive hands-on experience in busy, high-traffic public environments. Proven strengths in situational awareness, effective crowd control, calmly de-escalating tense interactions, and delivering outstanding customer service under pressure. Eager to apply these capabilities to facility security duties including proactive patrolling, access management, surveillance monitoring, thorough incident reporting, and maintaining life safety standards. Holds Florida Class D Security License and is fully committed to fostering a safe and orderly environment
Overview
12
12
years of professional experience
1
1
Certification
Work History
Safety Monitor & Production Operator
Frito-Lay
Orlando
09.2022 - 03.2026
- Conducted proactive patrols of the production floor while maintaining constant situational awareness to identify hazards, defects, or procedural deviations.
- Performed routine inspections, troubleshooting, and minor repairs to prevent operational failures and ensure life safety standards were maintained at all times.
- Operated, monitored, and controlled high-speed industrial machinery while following written standard operating procedures (SOPs) and safety protocols.
- Accurately documented production data, incidents, inspections, and maintenance activities in compliance with company standards.
Loss Prevention/Electronics Specialist
Target
Orlando
07.2016 - 12.2024
- Monitored customer activity on sales floor and high-value electronics area, escalating concerns as per company policy.
- Performed access control and visitor screening duties by verifying identifications and ensuring compliance with security procedures and safety standards.
- Investigated suspicious activity, reported hazards or unusual circumstances, and maintained detailed incident documentation to prevent loss and ensure accountability.
Crowd Control & Event Security Specialist
Mears Transportation
Orlando
06.2018 - 01.2021
- Managed crowd control and organized guest lines at large-scale events for Disney and Universal, directing thousands of visitors daily to ensure smooth flow and safe access.
- Maintained constant situational awareness while monitoring high-traffic areas, identifying potential issues, and de-escalating tense situations to keep events running safely and orderly.
- Assisted with event security tasks including visitor direction, line management, and enforcement of safety protocols in a fast-paced public environment.
Cashier & Asset Protection Associate
Kmart
Orlando
04.2014 - 07.2017
- Provided frontline customer service as a cashier while actively supporting asset protection efforts by monitoring sales floor activity, identifying suspicious behavior, and reporting concerns to supervisors.
- Assisted with loss-prevention tasks including inventory audits, end-of-day security procedures, and safeguarding high-value merchandise to maintain store safety and accountability.
- Maintained a calm and professional demeanor in high-volume retail environments, de-escalating customer situations and ensuring compliance with security protocols and safety standards
Education
Associate of Arts - Business
Valencia College
Kissimmee, FL12-2019
High School Diploma -
Gateway Highschool
Kissimmee, FL12-2014
Skills
- Incident Reporting & Documentation
- Crisis management
- Access Control & Visitor Management
- CCTV Surveillance & Monitoring
- Patrol procedures
- Computer Literacy & Security Systems
- Conflict resolution
- Customer Service & Interpersonal Communication
Languages
English
Professional
Spanish
Professional
Certification
Florida Class D Security Officer License – Active
Timeline
Safety Monitor & Production Operator
Frito-Lay
09.2022 - 03.2026
Crowd Control & Event Security Specialist
Mears Transportation
06.2018 - 01.2021
Loss Prevention/Electronics Specialist
Target
07.2016 - 12.2024
Cashier & Asset Protection Associate
Kmart
04.2014 - 07.2017
Associate of Arts - Business
Valencia College
High School Diploma -
Gateway Highschool