Jose Gomez
Sanford,FL
Summary
Dedicated and bilingual professional with over five years of experience in retail operations, specializing in online grocery services, strong leadership skills demonstrated through management experiences. Fluent in English and Spanish, with a commitment to providing excellent customer service and maintaining efficient team operations.
Well-versed in selecting, packing, and delivering orders. Results-oriented and thorough, with a strong focus on efficiency, and effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Walmart/doordash
Sanford, FL
01.2023 - Current
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Online Personal Shopper
Walmart
Sanford, FL
04.2018 - 12.2024
- Greeted customers and provided excellent customer service.
- Developed strategies to increase sales and improve customer experience.
- Analyzed consumer feedback data to understand customer needs better.
- Identified opportunities for process improvement within the organization.
- Responded promptly to customer inquiries via phone or email.
- Processed refunds, returns and exchanges efficiently.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
Skills
- Customer service and conflict resolution
- Upbeat and outgoing attitude
- Inventory management
- Verbal and written communication
- Strong interpersonal skills
- Delivery organization
- Adaptability and flexibility
- Order coordination
- Problem-solving and decision-making
- Fluent in Spanish and English
- Team leadership and staff training
Timeline
Delivery Driver
Walmart/doordash
01.2023 - Current
Online Personal Shopper
Walmart
04.2018 - 12.2024
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