Jose Gonzalez
San Bernardino,CA
Summary
Insightful Laboratory Technician brings dedication to excellence and calm demeanor. Team player trained in laboratory procedures, equipment maintenance and inventory management. Supports lab operations with accurate documentation and organized spaces. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Planet Fitness Gym
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Education
Bachelor of Arts - Biology
California State University - San Bernardino
05.2023
Skills
- Positive Reinforcement Strategies
- Staff Collaboration
- Creative Thinking
- Lab Experiments
- Lab Equipment Calibration
- Data Input
- Data Quality
- Trend Analysis
- Statistical Techniques
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Planet Fitness Gym
07.2021 - Current
Bachelor of Arts - Biology
California State University - San Bernardino
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